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Store Training Specialist - Internal Opportunity

Austin, TX

Tecovas was founded with the simple goal of making the world's best western boots, apparel, and leather goods - and selling them at a fair price. We are a brand revolutionizing a category and welcoming first-time boot buyers and western enthusiasts alike.

Tecovas is looking for a Store Training Specialist to help elevate the talent of our retail stores. Reporting directly to the Senior Manager of Training,  you will provide hands-on training to new and existing store teams to strengthen their product knowledge, customer service, operational, and hospitality skills. 

This role is required to be based in Austin, TX. Candidates must either reside in the greater Austin area or be willing to relocate/commute to Austin, TX. Must be willing to travel 75% of the time for onsite training.

Please note that this job opportunity is available only to current and active Tecovas employees. If you are not a Tecovas employee, you will not be considered for this position.

What you’ll do:

  • Travel frequently between stores, including flagships, to support new product categories, training initiatives, and product customization programs
  • Support new store openings and market visits as needed to lead team training and facilitate hand-offs with soft opening support
  • The majority of time worked is spent in stores, supporting further skill development in product knowledge, customizations, and customer service
  • Work closely with all levels of the store team to train and develop their customer service skillset, including product knowledge and customizations
  • Partner regularly with Retail Training, the Field Leadership Team, and store-based training leaders
  • Gather feedback from training participants and field leaders to assess the effectiveness of existing training programs and identify areas for improvement
  • Develop confidence among store-based training leaders by sharing best practices, creating additional resources, and strengthening the Area of Responsibility program
  • Outside these core responsibilities, bring new insights and ideas to the team to continue to improve the training function
  • Ability and willingness to take on additional responsibilities as assigned

Experience we’re looking for:

  • 1-2 years proven retail training experience, applicable degree, or in-store experience preferred
  • Clear understanding of retail training principles, product customization techniques, and effective methods for developing team expertise
  • Marshall-level Customizations Certification preferred
  • Strong communication and interpersonal skills
  • Proven ability to effectively work on cross-functional teams
  • Ability to be flexible and problem-solve in the moment
  • Travel is required 75% of the time
  • Familiarity with Zipline, Monday.com, and Google Workspace is a plus

What you bring to the table:

  • You are an extroverted individual with excellent people skills and the ability to work effectively with all levels within the organization
  • You love to travel the majority of the time and work in retail stores
  • You can manage multiple projects at a time and work autonomously, consistently meeting deadlines
  • You enjoy working on diverse teams with people who have different strengths and experience levels

Full-Time Benefits & Perks: 

  • We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
  • 401(k) match
  • Paid Parental Leave
  • Flexible PTO policy
  • Corporate wellness program
  • Competitive salary: $65,000-70,000/annually (commensurate with experience)
  • Eligibility to participate in the Corporate Bonus Program
  • Employee discounts!

About Us:

Based in Austin, TX, Tecovas brings the spirit of the West to the modern consumer. Handcrafting the best Western footwear, workwear, apparel, and accessories, Tecovas has grown rapidly since its founding as the first digitally native Western brand in 2015, serving customers through www.Tecovas.com, Tecovas Stores from coast to coast, and select wholesale partners. We’re certainly growing- and hiring passionate, humble, positive, and talented people determined to help us continue to grow!

 Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed, and a clear vision of where we’re headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to running a thorough process for candidates with whom we identify a potential match, and we will do our best to follow up with each and every applicant! If you’re on the fence, just give it a try!

We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy. Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.

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