Retail Store Manager - Bass Pro Shops
Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike! The first shop-in-shop location will debut at Bass Pro Shops’ Grandaddy store in Springfield, Mo. We're looking for a Store Manager to join our team who will bring an immersive Tecovas retail experience to Bass Pro Shops’ customers to support. As a Tecovas Store Manager, you are the host of the party — the heartbeat of the store — responsible for leading a high-performing team, delivering radical hospitality, and running a thriving retail business. You'll take a forward-thinking, omni-channel approach to the retail experience, driving sales while building a culture that is engaging, inspiring, and unmistakably Tecovas. This is a fast-paced, always-on role that extends well beyond the four walls of your store.
Responsibilities will include:
LEADERSHIP & TEAM MANAGEMENT
- Directly manage a team of 10-15 team members (scaling to 20-25+ during peak seasons and holidays), including Assistant Store Managers and leads
- Continuously talent plan to build a strong internal bench; maintain a pipeline of future leaders and create personalized succession paths for high-potential team members
- Rotate and assign Areas of Responsibility (AORs) based on business needs and individual strengths to drive accountability and professional growth
- Develop and execute individualized training plans; coach team members through timely, specific in-the-moment feedback and regular 1-on-1 conversations
- Conduct consistent check-ins to keep the team engaged, informed, and motivated; act as a genuine cheerleader for your people both on and off the floor
- Inspire teams through shared vision, creativity, empathy, and empowerment — tailoring motivation to the individual while leveraging the strengths of the collective
- Act as a brand ambassador who reflects Tecovas' values in every interaction; model the behaviors you want to see in your team
- Take responsibility for your own professional development and identify your role replacement in preparation for career progression
CUSTOMER EXPERIENCE
- Serve as the host of the party on the sales floor — constantly surveying the room, ensuring every customer is acknowledged, welcomed, and feels at home; model a service standard so high that customers cannot distinguish the manager from any other team member
- Deliver radical hospitality: engage authentically with customers, educate them on product customizations and western heritage, and ensure every interaction is personalized, efficient, and memorable
- Proactively address customer complaints and concerns with empathy and urgency, turning challenges into brand-defining moments
- Challenge and inspire the team to elevate every aspect of the store experience through service, merchandising, and store atmosphere
- Represent Tecovas beyond the four walls: lead and participate in external brand events (e.g., rodeos, NASCAR, community activations) as a company ambassador
- Lead and support new ideas and initiatives to evolve the retail experience; drive sales and create a store experience that is uniquely Tecovas
VISUAL & BUSINESS OPERATIONS
- Own the full operations of the store, including payroll management and approval, employee scheduling, and day-to-day administrative responsibilities
- Forecast business performance; analyze top drivers, traffic patterns, and conversion data to identify opportunities and make strategic, business-impacting decisions
- Produce and communicate weekly business recaps, synthesizing sales results and team performance for regional and HQ partners
- Manage visual execution and collaborate with key partners to ensure timely, effective execution of store structure, display, and merchandising standards
- Align the store calendar across visuals, scheduling, and events to ensure seamless operational flow
- Pilot new platforms and tools as the company scales; adapt quickly to evolving systems and relay updates to your team with clarity
- Collaborate with key partners to lead timely execution of store controls and operating standards while assuming accountability for the store's overall profitability
COMMUNICATION & RELATIONSHIPS
- Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
- Foster a culture of strong communication and teamwork to ensure a seamless balance of operational, visual, and customer priorities
- Build and maintain strong cross-functional relationships with HQ partners across merchandising, marketing, wholesale, and operations
- Support company growth initiatives, including contributing to New Store Openings (NSOs) and sharing best practices across the fleet
- Coordinate in-store events that deepen community connections and drive brand awareness
- Encourage and demonstrate adaptability — positively effect change and enable the team to successfully execute a shared vision in a fast-moving, high-growth environment
Qualifications:
- 5+ years of retail store management experience; multi-unit management experience highly desired
- Exceptional leadership, selling, and customer service skills with a genuine passion for connecting with people
- Strong adaptability — able to flex quickly in a high-growth, fast-paced environment and model that flexibility for your team
- Experience managing payroll, building employee schedules, and forecasting business performance
- Background in hospitality industries (restaurants, hotels) considered a strong asset due to the emphasis on guest-first, radically hospitable service
- Strong merchant skills and a proven history of delivering financial results
- Proven record of hiring, developing, and retaining great talent; experienced in coaching, counseling, and conflict resolution
- Strong organizational skills and attention to detail; independent, proactive, and results-driven work ethic
- Utmost character, honesty, and transparency
Requirements:
- High school diploma required; college degree preferred
- Continually able to stand and walk for extended periods, necessary for sales floor coverage, customer service, and loss prevention
- Able to reach overhead, bend, squat, kneel, and carry product for restocking and store merchandising
- Able to lift up to 30 lbs regularly
- Able to regularly perform store maintenance tasks
- Must have reliable transportation
- Must be available to work weekends (Friday, Saturday, and Sunday), evenings, and holidays as needed
Full-Time Benefits:
- Competitive salary
- 99% health and 100% dental & vision insurance premium coverage for employee and dependents
- Free Boots!
-The salary rate for this position is $72k-$78k. The actual compensation will be based on factors such as the candidate’s skills, qualifications, and experience.
About Us:
Tecovas is the first direct-to-consumer western brand, founded with the simple goal of making the world's best western boots, apparel, and leather goods — and selling them at a fair price. Our passion for offering incredible customer experiences runs through the culture of our team, and we're committed to making Tecovas an incredible place to work.
We're growing — and hiring passionate, humble, positive, and talented people determined to help us continue to grow. If you're looking to be part of a brand that is revolutionizing a category and welcoming first-time boot buyers and western enthusiasts alike, look no further.
Important note: We take hiring very seriously. Interviewing at Tecovas may include phone calls, on-site interviews, and on-the-job mock cases. We are unable to follow up with each and every applicant, but we do our best to run a thorough process for candidates with whom we identify a potential fit. We will contact you if that is the case!
We are an Equal Opportunity Employer and we encourage all qualified individuals to apply! Information collected during the application process is subject to our privacy policy. Please note: Offers of employment may be conditional pending the completion of standard onboarding procedures.
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