Technical Program Manager II

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Description

We are looking for a Jira Specialist / TPM who can independently manage Jira with minimal supervision and support program management teams on different initiatives within the organization to drive overall organizational excellence. While the primary focus will be on configuring, maintaining, and optimizing Jira to build a reliable system of records along with the core process team, the position will require, from time to time, engaging and collaborating with different stakeholders to drive outcomes on different standalone projects of strategic importance as well.

Key Responsibilities

• Configure and customize Jira workflows, screens, fields, and issue types as and when needed 
• Set up and manage Jira boards, filters, dashboards, and reports using JQL. 
• Troubleshoot Jira-related issues and provide timely resolution. 
• Identify inefficiencies in Jira usage and propose improvements. 
• Work closely with Agile teams to ensure Jira reflects best practices. 
• Document Jira processes and provides training to users as needed. 
• Support integrations between Jira and other tools 
• Hands-on experience configuring Jira automation and scripting (e.g., Jira Automation, ScriptRunner, or REST API). 
• Act as Scrum Master for a couple of scrum teams with a focus on coaching the teams towards improving the delivery of value 
• Closely work & help Technical Program Manager to drive end-to-end program management covering technical and non-technical functionalities across a multiple, cross-functional program landscape 
• While JIRA would be the primary focus, the candidate may be expected to lead & Drive programs independently as a Program Manager/TPM. 

Skills and Experience

• Jira 
• Problem Solving
• Stakeholder Management 
• Excellent written and spoken communication 
• Nuanced understanding of Agile methodologies & principles
• Very Good working knowledge of Software Engineering practices [SDLC] 
• Dashboarding with PowerBI, Tableau or other relevant tools 

Qualifications 

• Three (3) to five (5) years of experience as a Scrum Master/Scrum practitioner working in an agile environment 
• Jira Cloud Admin certifications are an added advantage 
• CSM, CAPM or similar certifications are an added advantage 
• BE (IT / CS) - preferred 

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. 

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