Enterprise Customer Success Manager

About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.

Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.

Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. 

But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

Come build with us. Join the journey. Shape the future of auto repair.

What You’ll Do

As the Enterprise CSM, you will partner with internal teams and customers to drive a successful launch, own the customer and feature adoption, and manage the long-term relationship by becoming their trusted Tekmetric advisor. You will work with executive stakeholders and customer champions to drive business results for our customers. 

• Build and cultivate consultative customer relationships with business stakeholders and implementation teams to ensure strong product usage and adoption of new product capabilities by customers.
• Track and monitor all customer issues and requests through resolution, ensuring customers are updated regularly.
• Effectively represent your customers in driving product development for new integrations and features
• Work effectively with teams across Tekmetric on customer feedback, issues, and requests
• Build training materials, conduct training and enablement sessions for customer champions, trainers, and end users.
• Build and maintain success plans among key stakeholders within Tekmetric and at the customer end. 
• Run and maintain regular cadence calls and Executive Business Reviews (EBR’s) with customers.
• Assist in building processes and assets that enable Tekmetric to scale the Customer Success organization. 

What You’ll Bring

• 3-5 years of Industry experience or B2B enterprise SaaS experience 
• Bachelor's Degree (Preferred) 
• Project Management Profession
• Relationship Management: Strong ability to build and maintain positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints. 
• Project Management: Plan and ensure execution of customer projects, including launch prep and partnering with Product and Development on configuration and customization of integrations—the ability to notify stakeholders on schedule slippage, transmittals/logs. 
• Stakeholder alignment: Ability to assess customers' organizational structure to drive value.
• Self-motivated: Provide proactive outreach and service to assigned book of business. 
• Detail-oriented: Highly organized and systematic, ensuring all issues are managed to completion.
• Data-driven: Utilize metrics and objective measurements to assess customer success and improvement opportunities.
• Customer Centric: Provide excellent customer experience and ensure our customers are achieving their desired business result with Tekmetric. 

Who You Are

Successful candidates will also demonstrate many of the characteristics that our core values represent:

• Build things that matter: 
• You have a love of building something new or improving on current processes and care about making a positive difference.
• We’re all entrepreneurs: 
• You love learning new things and are comfortable working in a startup-like, dynamic environment -- moving quickly, even in the face of ambiguity. You are a self-directed leader who can jump in, structure their own work, and figure out how best to execute a plan yourself and with others. At Tekmetric our leaders are all players and coaches.
• Yes before no: 
• You keep an open mind and are excited about new ideas and helping others actualize their ideas. You are intellectually curious and analytical in a strategic context.
• We matter to each other: 
• You care about people and see the success of one is success for us all. You are a highly ethical individual with unquestioned integrity and the experience, confidence, and stature to protect confidential information in a growing company.

Why You'll Love Working With Us

Health & Wellness That Have You Covered:

• Enjoy the flexibility of remote work
• Competitive base salaries that reflect your value.
• Generous Paid Time Off, because we know you do your best work when you're well-rested.
• Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones.
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
• Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.

Investing in Your Future (and Present):

• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind.
• Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
• After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you. 
• Keep growing with support for continuing education - we’re invested in your development.

Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!

Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.