Medical Assistant

About TeleMed2U

At TeleMed2U, we believe that time is the most valuable resource in healthcare— whether it is time to diagnosis, time to treatment, or time to better health. That is why, since our founding in 2011, we have been dedicated to increasing access to care across 20 medical and behavioral health specialties nationwide. By breaking down traditional barriers to specialty care, TeleMed2U has become a leading technology-enabled healthcare services company, delivering high-quality, convenient, and easy-to-access virtual healthcare solutions. Our integrated approach to chronic disease management empowers both patients and providers, improving health outcomes through seamless care coordination. With a focus on patient-centered innovation, provider collaboration, and data-driven care delivery, TeleMed2U is redefining specialty care—making it faster, simpler, and more accessible for all.

About the Role

A Medical Assistant (MA) is responsible for providing administrative support to ensure efficient operation of telemedicine and in office visits. MAs support doctors and patients through a variety of tasks related to patient care management, organization, and communication. The target is to complete all activities accurately, with high quality and in a timely manner.

What you'll do

• Accurate entry of patient demographic/medical data into medical EMR
• Manages patient health information in EMR
• Collects patient records from various sources, as needed
• Send & follow-up lab and imaging orders to appropriate entity, as needed
• Confirm submission of prescriptions by provider to pharmacy
• Process medication refill requests
• Facilitate completion of requested forms by patient
• Responsible for addressing primary care physician questions
• Chart preparation prior to patient’s appointment
• Submission of patient recommendation letters from post visit plan to the primary care physician
• Responsible for updating appointment status
• Manage provider plan post visit
• Schedules follow up appointments/reschedules appointments if needed
• Communicates with providers/patients via company approved platforms
• Assist patients with logging into virtual platform for appointment
• Consistently meets established productivity, schedule adherence, and quality standards
• Manage tasks in EMR, ensuring completion by due date
• Follows protocols in place for patient records
• Maintains patient, employee, and company confidentiality
• Process patient prior authorizations, if applicable
• May perform in-person medical duties including injections, urinalysis, and handling controlled medications/logs
• Measure and record vital signs, if applicable
• TMS treatment with patients, if applicable
• Performs other duties as assigned

Qualifications

Required

Education & Experience

Medical Assistant I:

• High school diploma or GED required
• Previous experience utilizing an EMR/EHR
• 1 year minimum experience in a healthcare setting

Skills & Competencies

• Ability to perform standard clinical processes according to established protocols, within the Medical Assistant scope of work
• Maintain a positive and professional attitude
• Strong interpersonal, oral and written communication skills.
• Strong customer service skills.
• Strong organizational and time management skills.
• Ability to understand and carry out written or oral instructions
• Ability to work independently and report remotely to your supervisor
• Team player with strong collaboration skills
• Critical thinking skills
• Ability to work in a fast-paced environment
• Ability to demonstrate flexibility in managing diverse tasks and responsibilities

Preferred

• Bilingual (English/Spanish)
• TMS certification
• Telemedicine experience
• Knowledge of medical terminology
• Proficient with computer and Windows PC applications
• Proficient with MS Office required (Word, Excel, Outlook, Teams)

Physical Requirements

• Prolonged periods of desk work and computer use
• Ability to lift 15 lbs

TeleMed2U is an equal opportunity employer and is committed to providing a workplace that is inclusive and free of discrimination. As an EEO employer, TeleMed2U does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law or regulation. We strive to create a diverse and welcoming environment for all employees, where each person is recognized and valued for their unique contributions. All employment decisions are based on merit, business needs, and individual qualifications.