Back to jobs

Vice President, Client Success

Remote

About The Role…

As the Vice President of Client Success, you will be the strategic leader responsible for delivering exceptional customer experiences, outcomes, and retention for TeleTracking’s  solutions. In this role, you will be part of the Commercial Organization and will develop and oversee a proactive, expert, high-impact post-sales organization including Client Managers and Directors of Strategic Accounts.

You will define and lead the client journey — from onboarding to renewal and expansion — ensuring we consistently deliver measurable value to our clients. In partnership with Sales, Product, and other cross-functional teams, you will drive customer satisfaction, deepen client relationships, and foster a culture of performance, accountability, and advocacy.

What You’ll Do…

  • Lead and develop a world-class post-sales team of Client Managers (CSMs) and Directors of Strategic Account Directors.
  • Build a data-driven success strategy that aligns with customer segments, business goals, and industry best practices.
  • Collaborate with team members to support upsell/cross-sell strategies, pipeline expansion, and go-to-market execution.
  • Partner with team members to offer account insight to build pipeline volume and accelerate expansion velocity.
  • Architect and optimize the client lifecycle, including onboarding, adoption, renewals, and advocacy programs.
  • Create and deploy optimal client lifecycles, establish best practice playbooks and business review process.
  • Assist in driving new business growth and establish loyalty, advocacy, and referral program(s).
  • Measure, analyze and continuously improve key performance indicators such as Time to Value, product adoption rates, expansion velocity, and client health scores.
  • Champion client priorities with senior leadership and partner with Product and Engineering teams to advocate for client needs and influence the product roadmap.
  • Optimize effectiveness by leveraging data and technology to proactively measure, monitor and predict client behavior.
  • Lead strategic account planning, ensuring alignment with client business outcomes and long-term value delivery.
  • Leverage tools and platforms (e.g., Gainsight, HubSpot, Power BI) to predict churn risk, improve ROI, and scale client engagement strategies.
  • Champion a voice-of-the-customer culture, collecting feedback across touchpoints to inform solutions and service innovation.
  • Assist in driving new business growth and establish loyalty, advocacy, and referral program(s) in coordination with marketing and business development.
  • Develop and refine scalable segmentation strategies, playbooks, and lifecycle interventions.
  • Identify and mitigate deployment obstacles and proactively resolve value realization challenges.
  • Identify business needs for growth, productivity improvement as well customer experience improvement opportunities

What We Look For…

  • 7+ years of leadership experience in Client Success, Account Management, or related customer-facing roles within high-growth SaaS organizations.
  • Proven experience managing a book of business with at least $50M+ in Annual Recurring Revenue (ARR).
  • Demonstrated success in scaling client success functions and creating repeatable systems for value delivery and growth.
  • Expertise in Healthtech or similar regulated SaaS industries strongly preferred – ideally, in hospital operations, logistics and/or transportation.
  • Strong analytical capabilities and familiarity with data visualization tools (e.g., Power BI, Looker, Tableau).
  • Strategic thinker with excellent communication skills and a passion for solving customer problems.
  • Hands-on experience with customer success platforms like Gainsight, Client Success, or similar tools, as well as proficiency with Salesforce.
  • Experience working in a hospital or health system preferred.

Education...

  • Bachelor's degree in Healthcare, Business, Marketing, or related field required; MBA preferred.

 

About Us…

TeleTracking is the world’s leading integrated healthcare Operations Platform that is Expanding the Capacity to Care by combining comprehensive technology solutions with clinical operations expertise to improve access to care, delivery, and transitions of care. We work with more than 900 hospitals globally, including the 3 largest health systems in the United States, providing workflow automation and ai-based decision support that creates optimized patient flow, improved capacity management, reduced wait times, and increased growth without compromised quality of care. TeleTracking values people with an entrepreneurial spirit, creativity and building strong relationships with our employees. 

Benefits

  • Medical/dental/vision plans 100% paid for employees and family members without coverage, which start from day one!
  • Life and AD&D
  • Flexible Spending Accounts: Medical, Dependent Care, and Transportation
  • 401 (k) Retirement Savings
  • Tuition Reimbursement
  • Military Paid Leave (up to 6 months of base salary while on military leave)
  • Paid Time Off
  • Paid parental leave

Disclaimer:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

TeleTracking is an Equal Opportunity/Affirmative Action employer. TeleTracking recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Please include your LinkedIn profile page. 

If you have a website and would like us to review it, please include it in your application. 

Select...
Select...
Select...
Select...
Select...

Did someone who works at TeleTracking urge you to apply?

Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in TeleTracking Technologies, Inc.’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.