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Client Manager

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About The Role…

The Client Manager serves as the primary, non-clinical relationship manager for named health system clients, and is responsible for retention / renewal, and contract management. The Client Manager collaborates with the Director, Business Development (DBD) and / or the Director, Strategic Accounts (DSA) to develop opportunities and sell new solutions to existing clients and prospects. 

The role will leverage support from Client Success, Clinical Center of Excellence, services, finance, product and legal teams to help drive outcomes and increase client satisfaction. They will manage and amend documentation (Order Forms, TSLA, BAA, SOW) with the help of the respective internal stakeholders to be presented to clients/prospects. 

Responsible for maintaining current and accurate forecasts in Salesforce and assisting the DBDs and DSAs with account plan updates in our systems. The role will also works with the account team to prepare and deliver Quarterly Reviews to key clients. 

This position requires up to 25% travel. 

What You’ll Do…

  • Work closely with DBDs and DSAs to execute renewals and sell new solutions.
  • Improving the client's utilization and outcomes by developing and delivering Client Business Reviews with the account team.
  • Develops deeper company, product and process knowledge through partnership with TeleTracking learning and education groups. 
  • Keeps track of relevant opportunities and activity through Salesforce and other internal software and systems. 
  • Primary, non-clinical relationship manager for named health system clients  

What We Look For…

  • 3+ years of experience working in the healthcare market (preferred)
  • 2+ years of Sales, Account Management, and/or Client Success experience. 
  • 2+ years of software sales experience (preferred) 
  • Passionate about business results and quality, with a strong sense of accountability, metrics and ownership. 
  • Strategic thinker with the ability to grasp tactical details.
  • Strong verbal and written communication skills.
  • Proven ability to build relationships, influence and collaborate with both internal and external stakeholders.
  • Ability to manage multiple tasks and effectively prioritize conflicting assignments with minimal supervision.
  • Understanding of contract management and negotiation process.
  • Proficiency with Salesforce

Education

  • Bachelor's degree required  

About Us…

TeleTracking is the world’s leading integrated healthcare Operations Platform that is Expanding the Capacity to Care by combining comprehensive technology solutions with clinical operations expertise to improve access to care, delivery, and transitions of care. We work with more than 900 hospitals globally, including the 3 largest health systems in the United States, providing workflow automation and ai-based decision support that creates optimized patient flow, improved capacity management, reduced wait times, and increased growth without compromised quality of care. TeleTracking values people with an entrepreneurial spirit, creativity and building strong relationships with our employees. 

Benefits

  • Medical/dental/vision plans 100% paid for employees and family members without coverage, which start from day one!
  • Life and AD&D
  • Flexible Spending Accounts: Medical, Dependent Care, and Transportation
  • 401 (k) Retirement Savings
  • Tuition Reimbursement
  • Military Paid Leave (up to 6 months of base salary while on military leave)
  • Paid Time Off
  • Paid parental leave

Disclaimer:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

TeleTracking is an Equal Opportunity/Affirmative Action employer. TeleTracking recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

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