Business Analyst

About Telgorithm. We started Telgorithm with one powerful idea: to simplify the cloud communications go-to-market and compliance journey for every SaaS company. In our more than 18 years of cloud communications and SaaS experience, we’ve learned that creating an extraordinary product and customer experience is an iterative process that requires maniacal focus. SaaS companies spend millions of dollars and hours to achieve the extraordinary for their customers, their cloud communications stack is no exception. 

About Us. We are passionate about SaaS and about telecom. We are growing quickly and are looking for hungry leaders that want to make a large impact in the world. We are building an organization that is steeped in cultural and intellectual diversity. Our people will be tasked with solving seismic challenges, supported by an organization that prioritizes employees first. If you find yourself thinking at the end of each day, “how do I continue to delight my customers?”, then Telgorithm might be the company for you.

The Role: Telgorithm is looking to hire a Business Analyst to translate business needs into actionable technical requirements. You will collaborate closely with product leaders, including our CTO, Senior Manager, Customer Success, and the engineering team to ensure alignment between business goals and technical execution. This role requires deep technical understanding, strong analytical skills, and the ability to communicate effectively across business and technical domains.   

Reporting to: CTO, Yury Semerikov

Location and Language: This is a remote position for which we are accepting applicants in GMT + 3 time zones with preference for candidates in: the European Union (excluding Germany), Georgia, Armenia, and the United Arab Emirates. All candidates must be able to provide proof of identity and work authorization to work as a contractor in their country of residence. Telgorithm is based in the United States and English is the primary language used at work. Proficiency with Russian is a nice to have. 

What you’ll do

• First Week: Our onboarding is pretty self-directed, so you’ll need to be independent from Day One. To start, you’ll set up time to get to know our remote, distributed team. You’ll begin familiarizing yourself with Telgorithm’s business goals, our product, and our industry (including the complex compliance and regulatory environment). 
• First Month: You will work with subject matter experts to understand our business objectives and begin to write business requirements, user stories, and functional specifications that are both clear and comprehensive. You’ll act as a liaison between business stakeholders (including sales and marketing) and technical teams (developers, QA, DevOps).
• First Six Months: You will build and maintain documentation on technical specifications and process flows. You will work with our QA teams to ensure that technical solutions are tested against business requirements and that acceptance criteria are met.
• First Year: You’ll help build a product that solves must-have needs, driving up new logo sales and successfully securing renewals based on value delivered to end-users. You’ll position yourself to continue to evolve with the company, we’re a small startup that experiences rapid and frequent change. Get ready!

What you’ll bring

• You have 5+ years of experience as a Business Analyst in a technical or software development environment
• You have experience with database systems and API integrations. Bonus points if you have experience with CPaaS, 10DLC, and/or SMS in particular
• You have a strong understanding of software development practices, including DevOps and CI/CD pipelines, as well as development tools and platforms (e.g., Jira, Github) 
• You have excellent written and verbal communication skills with the ability to translate technical concepts into business language and vice versa
• You are able to think critically, solve complex problems, and balance business needs with technical constraints

Join Our Team:

Being human isn’t about checking every box on a list. It’s about the experiences we have, the people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together.

What We Offer:

Joining our team isn’t a job switch, it’s a career accelerator. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Fully remote work arrangement
• Flexible time off; including paid vacation and sick leave
• Employee stock options

Telgorithm is proud to be an equal opportunity employer. We truly believe that the intersection of our individual differences help to create a better workplace, a better product, and a better world. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Telgorithm does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.