Systems Analyst

About Telgorithm: Telgorithm is a cutting edge messaging API provider specializing in 10DLC text messaging. We enable software providers to send high-volume business text messages at the highest delivery rates in the industry, 99%+ on average. Telgorithm combines timely customer support, expert-level messaging compliance guidance and patent-pending technology that proactively and automatically manages business’ Carrier rate limits for the most effective 10DLC API experience. Say goodbye to compliance rejections, error codes and poor deliverability causing your customers’ complaints to pile up. Telgorithm allows software and application providers to successfully send compliant 10DLC messages by the millions daily. To learn more, visit www.telgorithm.com. 

About Us: Telgorithm was founded on the principles of transparency, customer experience, responsibility, education, and empathy. Our team is committed to providing our customers with the guidance and support needed to be successful in the evolving A2P landscape. We’re growing quickly and looking for team members that are committed to contributing to our mission of changing the A2P 10DLC ecosystem for the better. 

When faced with challenges, we seek out creative solutions and workarounds. As a startup, our work and team are fast-paced; we’re extremely collaborative yet unafraid to make decisions and change course later if needed. If you thrive as a both a team player and an individual contributor, are interested in solving problems, and motivated to make the world of telecom more fun – Telgorithm might be the company for you.

The Role: Telgorithm is looking to hire a Systems Analyst to translate business needs into actionable technical requirements. You will collaborate closely with product leaders, including our CTO, Senior Manager, Customer Success, and the engineering team to ensure alignment between business goals and technical execution. This role requires deep technical understanding, strong analytical skills, and the ability to communicate effectively across business and technical domains.   

Reporting to: CTO, Yury Semerikov

Location and Language: This is a remote position for which we are accepting applicants in GMT + 3 time zones with preference for candidates in: the European Union (excluding Germany), Georgia, Armenia, and the United Arab Emirates. All candidates must be able to provide proof of identity and work authorization to work as a contractor in their country of residence. Telgorithm is based in the United States and English is the primary language used at work. Proficiency with Russian is a nice to have because we have a Russian-speaking development team. 

What you’ll do

• First Week: Our onboarding is pretty self-directed, so you’ll need to be independent from Day One. To start, you’ll set up time to get to know our remote, distributed team. You’ll begin familiarizing yourself with Telgorithm’s business goals, our product, and our industry (including the complex compliance and regulatory environment). 
• First Month: You will work with subject matter experts to understand our business objectives and begin to write business requirements, user stories, and functional specifications that are both clear and comprehensive. You’ll act as a liaison between business stakeholders (including sales and marketing) and technical teams (developers, QA, DevOps).
• First Six Months: You will build and maintain documentation on technical specifications and process flows. You will work with our QA teams to ensure that technical solutions are tested against business requirements and that acceptance criteria are met.
• First Year: You’ll help build a product that solves must-have needs, driving up new logo sales and successfully securing renewals based on value delivered to end-users. You’ll position yourself to continue to evolve with the company, we’re a small startup that experiences rapid and frequent change. Get ready!

What you’ll bring

• You have 5+ years of experience as a Business or Systems Analyst in a technical or software development environment
• You have experience with database systems and API integrations. Bonus points if you have experience with CPaaS, 10DLC, and/or SMS in particular
• You have a strong understanding of software development practices, including DevOps and CI/CD pipelines, as well as development tools and platforms (e.g., Jira, Github) 
• You have excellent written and verbal communication skills with the ability to translate technical concepts into business language and vice versa
• You are able to think critically, solve complex problems, and balance business needs with technical constraints

Join Our Team:

Being human isn’t about checking every box on a list. It’s about the experiences we have, the people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together.

What We Offer:

Joining our team isn’t a job switch, it’s a career accelerator. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Fully remote work arrangement
• Flexible time off; including paid vacation and sick leave
• Employee stock options

Telgorithm is proud to be an equal opportunity employer. We truly believe that the intersection of our individual differences help to create a better workplace, a better product, and a better world. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

Telgorithm does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.

Hiring Scams Are on the Rise

Please be aware of false email domains, solicitations, or employment offers from suspicious sources. Please note that employment offers and any requests for information will always be made by a Telgorithm employee with an @telgorithm.com email address. All legitimate job openings are posted on our careers page at https://job-boards.greenhouse.io/telgorithm. 

Telgorithm never asks job seekers to make any payment as part of the recruiting process. If you have any questions or concerns about the authenticity of the Telgorithm recruitment process or an offer that you have received, please contact us by email at peopleops@telgorithm.com. 

If you have provided monies or other sensitive personal information and suspect you are the victim of fraud, please contact your local authorities or the Federal Trade Commission at 1-877-382-4357 or online at ftc.gov/complaint.