Design Manager

Who We Are

Welcome to TELUS Digital, where innovation meets impact. As an award-winning digital product consultancy, we're shaping the future of digital experiences through cutting-edge technology, agile thinking, and a culture that puts people first.

We are the global digital section of TELUS, one of Canada’s largest telecommunications providers. Our global teams deliver transformative digital solutions and customer experiences for industry leaders in consumer electronics, finance, telecommunications, and utilities. With robust multi-shore delivery capabilities, multi-language programs, and secure infrastructure, we ensure exceptional service backed by our multi-billion-dollar parent company.

Location and Flexibility

This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/ week or 8 days/ month) or Porto Alegre (3 times/ week or 12 days/ month). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.

The Opportunity

As a Design Manager at TELUS, you’ll mentor, inspire, and grow individual product teams across our product consulting business of 100+ designers, researchers, and strategists. This is a unique opportunity to lead and directly influence creative direction without becoming removed from the design work itself. This role requires some travel to clients and other offices.

Responsibilities

• You’ll take early ideas and set the tone for projects by designing seamless experiences
• Provide meaningful guidance on everything from client communication to pixel-perfect details
• Help designers push out of their comfort zone to create the best work of their careers
• Use your strategic thought process to get clients excited about WillowTree’s capabilities
• Collaborate and build relationships with cross-disciplinary teams such as engineering, content, and project management to orchestrate a smooth experience for our clients and teams
• Define conceptual and visual direction for well-known brands
• Validating your design decisions through first-hand research, user feedback, quantitative insights, and evolving best practices
• Build relationships with clients and navigate your team through challenges that may interfere with executing the best product possible
• Present and articulate design decisions to clients throughout all phases of the process
• 70% of your time will be spent working with your project team on mission-critical projects with Fortune 500 clients
• 30% of your time will be spent managing individual contributors
• You’ll manage ~5–8 direct reports

Qualifications

• 10+ years in the design industry
• C1 or C2 level of English Proficiency
• You have been a long-term mentor or manager to other designers
• You’re comfortable delivering growth feedback to teammates
• You’ve shipped products that impact thousands (or more) users — and most recently you’ve been leading design teams
• Solid understanding of the product development process, from problem definition to implementation
• You have strong opinions about visual and user experience design while remaining flexible to new or differing perspectives
• A portfolio that demonstrates an understanding of user and business needs, creative approaches to problem-solving, and a mastery of visual design
• You’re still able to roll up your sleeves and push pixels when needed
• Experience presenting complex ideas to clients and team members in a compelling and energetic way
• You love working with clients, and they love working with you. You're empathetic to their needs and can bring solutions if problems arise
• You think “Yes!” as you read our core values and design goals and are committed to maintaining and positively influencing our design culture
• You’re a tech enthusiast. You love living in a world where tech and design meet