New

IT Support Specialist

Location

This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/ week or 8 days/ month) or Porto Alegre (3 times/ week or 12 days/ month). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.

The Opportunity

We are seeking a skilled DevOps & IT Systems Administrator to support the FueliX platform operations. This role combines technical infrastructure management with user support responsibilities, ensuring smooth operations across multiple cloud and enterprise systems.

Responsibilities

Manage and configure cloud platforms (GCP, AWS, Azure), GitHub repositories, DNS settings, and Quibrid AI servers
Ensure system security and manage access controls across platforms
Provision and manage user access for tools like Slack, Atlassian (Jira/Confluence), FueliX, and email aliases
Configure and maintain SSO integrations (Okta or OneLogin), including attribute mapping and basic troubleshooting
Coordinate with Global IT to resolve technical issues and handle hardware requests (laptops, monitors, etc.)
Maintain internal documentation and Standard Operating Procedures (SOPs)
Support SOC 2 compliance initiatives and audit readiness
Evaluate, implement, and manage internal tools and infrastructure, including Atlassian project and workflow setups.

Qualifications

An eye for detail and a drive to find root cause issues rather than just band-aid fixes
Strong experience with cloud platforms (GCP, AWS, Azure)
Proficiency in identity and access management
Experience with DevOps tools and practices
Knowledge of compliance frameworks (SOC2)
Excellent documentation and communication skills
Strong problem-solving abilities
Experience with enterprise collaboration tools

Even if you don’t have expertise in all of the qualifications listed, we value new perspectives and backgrounds and encourage you to apply. We’re committed to building a diverse company that reflects the diversity of our users. We’re committed to growth-mindset.

Bonus Points

Previous experience in a similar DevOps or Systems Administrator role
Familiarity with AI/ML infrastructure
Experience with SSO and identity management platforms
Knowledge of security best practices

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IT Support Specialist

IT Support Specialist

Location

The Opportunity

Responsibilities

Bonus Points

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