Product Analyst (Fuel iX)

São Paulo or Porto Alegre, Brazil

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

An integral segment of our company is Fuel iX™, TELUS Digital's proprietary generative AI engine. Fuel iX™ empowers businesses to transition their generative AI initiatives from concept to operational reality quickly, securely, and responsibly. This powerful tool enhances TELUS Digital’s ability to create and implement solutions that not only elevate customer engagement but also address complex business challenges.

Location and Flexibility

This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/ week or 8 days/ month) or Porto Alegre (3 times/ week or 12 days/ month). Our WFN culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.

The Opportunity:

Few people think about all the nuances and layers of detail that go into making a product, but that's exactly what Product Analysts do. These professionals collaborate closely with Product Leads, Delivery Leads, Design and Engineering teams to understand business needs and vision. Their role is to execute and bring that vision to life by translating these needs into technical requirements. In essence, Product Analysts bridge the gap between high-level business objectives and the detailed specifications necessary for product development.

Responsibilities:

• Work with different stakeholders to understand business needs and objectives
• Collaborate with team members to break down abstract client needs into precise product requirements
• Help keep development running smoothly by managing requirement backlogs
• Write user stories, acceptance criteria, and technical tickets for the engineering team
• Build a shared understanding of product requirements among the internal team
• Work closely with product designers to build experiences that align with business goals and support the end-users’ needs
• Participate in conversations around scope management and feature prioritization
• Write feature documentation, user guides, and release notes

Qualifications:

• At least 3 years of experience in a role with similar responsibilities
• An understanding of the software development life-cycle (SDLC) and experience working on software development projects
• Experience writing user stories, acceptance criteria, and/or requirements documentation
• An Understanding of Agile development methods
• Demonstrated ability to champion projects from beginning through implementation
• Ability to communicate clearly and rally teams and individuals around a vision
• Strong documentation and technical writing skills
• Ability to build relationships and collaborate with a wide range of team members and stakeholders from different backgrounds
• Self-starter who takes initiative in solving problems and can self-manage commitments and deadlines
• Ability to approach complex problems with a critical thinking and solutions-oriented mindset
• Interest in working with AI
• Proficient in communicating and writing in English

Even if you don’t have expertise in all of the qualifications listed, we value new perspectives and backgrounds and encourage you to apply. We’re committed to building a diverse company that reflects the diversity of our users. We’re committed to growth-mindset.

Bonus Points

• In-depth software development knowledge
• Experience with AI products
• Certifications such as CSM, CSPO, PMP, SA, SPC, etc.
• Experience with cloud-based infrastructure and services.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

For more information on how we use your information, see our Privacy Policy.