Senior Resource Manager

Who We Are

Welcome to TELUS Digital, where innovation meets impact. As an award-winning digital product consultancy, we're shaping the future of digital experiences through cutting-edge technology, agile thinking, and a culture that puts people first.

We are the global digital section of TELUS, one of Canada’s largest telecommunications providers. Our global teams deliver transformative digital solutions and customer experiences for industry leaders in consumer electronics, finance, telecommunications, and utilities. With robust multi-shore delivery capabilities, multi-language programs, and secure infrastructure, we ensure exceptional service backed by our multi-billion-dollar parent company.

Location & Flexibility

This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/ week or 8 days/ month).

Our WFN culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.

Qualifications

5–7 years in resource or capacity management, ideally within digital agencies, consultancies, or tech services

Proven experience working with freelance or contingent talent

Strong analytical skills for forecasting and utilization analysis

Excellent communication and stakeholder management skills

Demonstrated ability to optimize processes and implement tooling

Comfortable in fast-paced, client-facing roles