HUMAN RESOURCES GENERALIST

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.c

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location

This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/week or 8 days/month) or Porto Alegre (3 times/week or 12 days/month). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.

The Opportunity

As a Human Resources Generalist, you'll serve as the front-line HR contact/lead for TELUS Digital Solutions’ Brazil operations (Porto Alegre and São Paulo locations). Your geographical oversight may expand as our company grows across Central and South America.

You'll manage a world-class onboarding experience and be a key resource for internal and external stakeholders regarding benefits, people processes, business partnership and HR Operations. In collaboration with our HR and Employee Experience team, you'll help foster an environment where all our team members thrive.

At TELUS Digital, we are committed to creating a diverse, equitable, and inclusive workplace—and to driving broader representation in the tech industry. We’re looking for candidates who share this commitment and demonstrate it through their work, collaboration, and mentorship.

Responsibilities

• Support our team members’ career growth and ensure  TELUS Digital remains a great place to work
• Advocate and foster a culture that values meaningful mentorship, inclusion, and innovation
• Facilitate an amazing team member experience at all touch-points of their career lifecycle

Employee Experience and Business Partnership

• Collaborate with business leaders to develop and implement HR strategies aligned with the company's goals and needs
• Maintain strong communication with stakeholders at all levels
• Talent development and retention, assisting in identifying and addressing skill gaps, and promoting succession plans
• Facilitate organizational change processes, work on improving organizational culture and climate, and support performance management
• Implement and monitor performance review process, provide feedback, and assist in creating individual development plans
• Mediate and resolve conflicts between employees and leaders, ensuring that HR policies and practices are followed fairly and effectively
• Analyze data and trends to provide insights and recommendations that can influence organizational strategy and improve company performance

Onboarding

• Support new hire onboarding, including communication and tracking, onboarding day scheduling, development and presentation of onboarding content, and managing the onboarding experience in real time.
• Partner across the organization with other HR contacts and stakeholders to continuously iterate on a best-in-class onboarding experience for your geography- creating locally relevant experiences while meeting our global onboarding experience requirements.

Service and Support

• Handle a range of daily tasks and issues, providing both operational and administrative support to ensure compliance with HR policies and processes

Qualifications

• 5+ years of experience with many aspects of Human Resources (Performance Management, Employee Relations, Benefits Administration, etc.)
• You love details and accuracy—you’re a grammar nerd and love when instructions and policies make sense
• You have expertise managing an HRIS (eg. WorkDay)
• You’re passionate about inclusion and are always looking for ways to make people feel heard
• You don’t shy away from difficult conversations — you’re comfortable giving and receiving feedback to help team members go beyond their full potential

Even if you don’t have expertise in all of the qualifications listed, we value new perspectives and backgrounds and encourage you to apply. We’re committed to building a diverse company that reflects the diversity of our users. We’re committed to growth-mindset.

Bonus Points

•  PHR or SHRM-CP Certification
• Experience as an HR professional, with mergers and acquisitions
• You have experience in a fast-growing company with changing business needs (+1 for a background in the creative or tech industry)

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

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