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Senior Developer Success Engineer, UK

London, UK
Who We Are
 
Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. Our amazing user community provides us with real-time feedback and contributions to improve the developer experience everywhere.
 
Backed by top VC firms, we have built a team of professionals from various successful start-ups and well-known technology companies. Together, we collaborate cross-functionally, engage with and support our users to improve the developer experience, deliver world-class open-source software, and enhance our commercial SaaS platform.
 
Temporal is growing and working towards building the best community. We are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for helping developer communities, open-source software, and want to be a part of our amazing team, we'd love to hear from you!

Summary

The Senior Developer Success Engineer will act as the frontline for our community.

What You'll Do
Be a keen learner:
  • At Temporal's Dev Success Team, we are exposed to a wide range of tech stacks (e.g., Java, Go, Typescript) and durable execution patterns (e.g., Saga, batching, and durable timers), not to mention the innovative use cases from our customers. There are unlimited learning opportunities to help hone your craft.
Be a passionate problem solver:
  • You'll love this role if you enjoy solving problems. From code debugging to responding to production issues, from reading stack traces to analyzing SDK metrics, endless intellectually stimulating mini-projects exist in our white-glove service to help our customers adopt our paradigm-shifting technology.
  • Once you are fully ramped up, we expect you to have the obsession in figuring things out independently. Don't worry—we have very experienced mentors on the team to help you get there!
Be a great communicator:
  • A Dev Success Engineer communicates with our users on regular basis, both in writing and verbally, to understand their needs and provide our solutions. This is part of our excellent DevX offered by Temporal as an extension to our platform.
  • You are the voice of the customers to other Temporal teams. From escalating bugs to providing product feedbacks, your excellent communication skills will play a significant role in enabling cross-function and cross-team collaboration.
What You'll Bring
  • You have 6+ years of experience as a software engineer/tech lead and are preferably fluent in one or more of the following languages: Go, Java, Typescript, or Python.
  • You have strong written and verbal communication skills.
  • You are obsessed with solving problems and figuring things out.
  • You are a trusted partner/voice advising on complex design and implementations.
  • You are passionate about and have a track record of helping other engineers.
  • You have worked on distributed systems and backend development.
  • You have some essential DevOps skills, such as comprehending observability metrics, troubleshooting network issues, and understanding modern container technologies, e.g. Kubernetes and Docker.
Compensation
  • The estimated pay range for this role is £100,000 - £115,000.
  • Additionally, this role is eligible to participate in Temporal's equity plan.
Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.
 
Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded. 
 
U.S. Benefits 
  • Unlimited PTO, 12 Holidays + 2 Floating Holidays
  • 100% Premiums Coverage for Medical, Dental, and Vision
  • AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
  • Empower 401K Plan
  • Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!
International Benefits
  • Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com.  Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness.
Additional Perks 
  • $3,600 / Year Work from Home Meals 
  • $1,500 / Year Career Development & Learning
  • $1,200 / Year Lifestyle Spending Account
  • $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)
  • $500 / Year Professional Memberships
  • $74 / Month Reimbursement for Internet
  • Calm App Subscription for Mental Health & Wellness
Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
 
Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.
 
We are not working with external recruitment agencies, thanks.

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