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Senior Developer Support Engineer

United States - Remote Opportunity
Who We Are
 
Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. Our amazing user community provides us with real-time feedback and contributions to improve the developer experience everywhere.
 
Backed by top VC firms, we have built a team of professionals from various successful start-ups and well-known technology companies. Together, we collaborate cross-functionally, engage with and support our users to improve the developer experience, deliver world-class open-source software, and enhance our commercial SaaS platform.
 
Temporal is growing and working towards building the best community. We are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for helping developer communities, open-source software, and want to be a part of our amazing team, we'd love to hear from you!

Senior Developer Support Engineer

Summary
As a Senior Developer Support Engineer (Infrastructure), you will help developers deploy, operate, and scale Temporal in cloud-native environments. You’ll focus on troubleshooting infrastructure issues, improving reliability, and building tooling that makes it easier for developers to run Temporal effectively. This role is ideal for someone who enjoys solving real-world distributed systems problems and enabling others to succeed.

What You’ll Do

Support Developers and Resolve Issues

  • Work directly with developers to debug infrastructure and deployment issues in Temporal environments (Kubernetes, Docker, cloud services).
  • Investigate and resolve performance bottlenecks, networking problems, and availability incidents.
  • Provide clear, actionable guidance to help developers run Temporal reliably at scale.
    Once ramped up, we expect you to independently drive technical solutions, whether debugging complex production issues or proactively improving systems.

Build and Improve Infrastructure Tooling

  • Contribute to observability and monitoring solutions using Prometheus, Grafana, and related tools.
  • Help improve reliability, load balancing, and ingress/egress networking for Temporal deployments.

Collaborate and Share Knowledge

  • Partner closely with engineering, product, and developer advocacy teams to relay field issues and feedback.
    Document best practices, troubleshooting playbooks, and infrastructure guides for the developer community.
    Participate in on-call rotations to support production deployments and provide timely responses to critical issues.

What You’ll Bring

  • 5+ years of experience in cloud-based environments as an infrastructure engineer
  • Proficiency with AWS, GCP, or Azure cloud platforms
    Hands-on experience deploying and managing containerized services (Kubernetes, Docker, EKS, GKE)
  • Familiarity with cloud infrastructure and networking (load balancing, DNS, TLS, ingress/egress)
    Demonstrated ability to manage services across on-premises and cloud infrastructures
  • Experience with monitoring/observability tools such as Prometheus, Grafana, or OpenTelemetry
  • Prior experience troubleshooting production performance and availability issues
  • Strong written and verbal communication skills; ability to explain complex technical concepts clearly
  • Comfort working on a remote team and collaborating across time zones

Nice to Have

  • Experience with infrastructure-as-code (Terraform, Ansible, or AWS CDK)
  • Knowledge of security certificate management and implementation
  • Background in customer-facing roles such as professional services, solutions architecture, or developer advocacy
  • Fluency in one or more of: Python, Go, Java, or TypeScript
  • Familiarity with distributed systems concepts and Temporal workflows

Compensation

  • The estimated pay range for this role is $117,000 $147,000
  • Additionally, this role is eligible to participate in Temporal's equity plan.
Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.
 
Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded. 
 
U.S. Benefits 
  • Unlimited PTO, 12 Holidays + 2 Floating Holidays
  • 100% Premiums Coverage for Medical, Dental, and Vision
  • AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
  • Empower 401K Plan
  • Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!
International Benefits
  • Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com.  Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness.
Additional Perks 
  • $3,600 / Year Work from Home Meals 
  • $1,500 / Year Career Development & Learning
  • $1,200 / Year Lifestyle Spending Account
  • $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)
  • $500 / Year Professional Memberships
  • $74 / Month Reimbursement for Internet
  • Calm App Subscription for Mental Health & Wellness
Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
 
Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.
 
We are not working with external recruitment agencies, thanks.

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