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Senior Product Manager, Investigation & Troubleshooting

United States - Remote Opportunity

About Us

Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. We are on a mission to be the reliable foundation of every developer’s toolbox, and are building the team that will make that happen.
 
Our values guide us —they are present in how we show up, make decisions, and work together to make an impact. We’re curious, driven, collaborative, genuine and humble.
 
Temporal is growing and we are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for improving the developer experience, building world-class open-source software and communities, and want to be a part of our amazing team, we'd love to hear from you!

About the Role

As Senior Product Manager, Investigation & Troubleshooting, you will own the diagnostic experience for Temporal users when things are not working as expected. You'll define how developers debug workflows, trace execution across the distributed system, and integrate with their observability stack. This is high-leverage work: reducing mean-time-to-resolution directly impacts customer trust and developer productivity.

What You'll Do

  • Own the roadmap for workflow debugging and diagnostic tooling, including trace exploration, execution replay, and root cause analysis
  • Drive distributed tracing strategy, enabling customers to correlate Temporal workflows with their broader application traces
  • Define and evolve APM integrations (Datadog, Honeycomb, Dynatrace, etc.) to meet customers where their observability stack already lives
  • Lead AI-assisted diagnostics initiatives for agentic workflows, helping developers understand complex execution patterns
  • Partner with SDK teams to surface actionable debugging context from workers and activities
  • Build the "why did my workflow fail?" experience across UI, CLI, and programmatic access
  • Collaborate with customers running mission-critical workloads to understand their incident response and debugging workflows

What You Bring

  • Deep expertise in observability systems with practical experience in distributed tracing, log correlation, and debugging tools
  • Background in APM/observability platforms or developer tools where diagnostic experience is core to the product
  • Familiarity with OpenTelemetry, distributed systems debugging, and the challenges of correlating events across service boundaries
  • Proven track record delivering developer-facing diagnostic tooling that reduces time-to-resolution
  • Experience with AI/ML applications in observability or debugging contexts is a plus
  • A developer-empathetic, customer-focused product management style with strong technical communication skills

Compensation

  • The estimated pay range for this role is $180,000 - $230,000, depending on qualifications and location.
  • Additionally, this role is eligible to participate in Temporal's equity plan.
Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.
 
Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded. 
 
U.S. Benefits 
  • Unlimited PTO, 12 Holidays + 2 Floating Holidays
  • 100% Premiums Coverage for Medical, Dental, and Vision
  • AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
  • Empower 401K Plan
  • Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!
International Benefits

Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com.  Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness.

Travel

Temporal is a globally distributed, collaborative team that values opportunities for in-person connection. Occasional travel may be required for company events, team offsites, and other meaningful moments that bring us together.

Additional Perks 
  • $3,600 / Year Work from Home Meals 
  • $1,800 / Year Professional Enrichment (Career Development & Professional Memberships)
  • $1,200 / Year Lifestyle Spending Account
  • $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)
  • $74 / Month Reimbursement for Internet
  • Calm App Subscription for Mental Health & Wellness
Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
 
Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.
 
We are not working with external recruitment agencies, thanks.

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