Senior Customer Success Manager

Who is Tenable?

Tenable® is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Your Role:

As a member of the Customer Success team, this role will be responsible for the renewal and expansion for existing highly Strategic Tenable customers.

Your Opportunity:

• Responsible for renewing and expanding revenue within given client base

• Responsible for forecasting and achieving Quarterly & Annual Revenue Targets

• Manage client relationship through all phases of the customer lifecycle

• Work with some of Tenable’s most strategic and high-profile clients to ensure continued adoption and expansion

• Provide a consultative solutions sales process to clients

• Conducts one-on-one and group sales presentations

• Responsible for tracking customer information, forecasts and reports

• Responsible for onboarding clients, assisting with client adoption, maintaining client satisfaction through consistent value-added communications and meetings

• Manage clients’ escalations

• Work closely with Territory Manager and Sales Engineers to maintain client health and drive expansion opportunities

• Develop client specific milestone plans to ensure clients’ success using Tenable products and services

• Partner with Marketing team, Product team and Support team to serve as the voice of the customer

• Assist management team with ongoing Customer Success Management efficiency projects

What You'll Need:

• BA/BS degree and 5+ years of sales experience focused on renewal or growing existing business

• Experience selling On-Demand, SaaS (Software as a Service) solution or subscription-based product is a plus

• Large account management or project management experience

• Proven track record for closing large and mid-size companies

• Ability to adapt, overcome objections, and learn complex solutions

• Create expansion opportunities through in-depth conversations and relationship building

• Proven track record of growing business from an established client base

• Strong time management skills

• Consistent and documented track record for achieving monthly/quarterly/annual target metrics

• Strong oral and written communication skills are a must

• Ability to multi-task and manage multiple priorities in a fast-paced, customer focused environment

• Ability to quickly understand client business structures and needs and articulate and demonstrate what is required for a successful implementation of customer expectation

• Experience with Cybersecurity industry

• Working knowledge of MS Office applications and Salesforce

• Detail oriented with excellent follow-up

• Outstanding oral and written communication skills

• Ability to sit and work at a computer for extended periods of time

• Some travel may be required

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.  If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact Recruiting@Tenable.com for further assistance.

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