Back to jobs
tags.new

Lead Implementation Consultant

Remote

Tenon is the leader in enterprise marketing workflows. Built on ServiceNow, Tenon provides a single solution for marketing teams to execute campaigns, projects, and marketing work with speed and at scale. 

Designed by marketers for marketers, Tenon delivers marketing solutions in a single enterprise platform already used by IT, HR, Finance, and Customer Service so your company can collaborate and get work done like never before.

What You’ll Do:

  • Lead end-to-end ServiceNow implementations for enterprise customers, serving as the primary technical authority from discovery through go-live and beyond.
  • Architect and configure complex solutions within the ServiceNow platform, ensuring alignment with customer requirements, industry best practices, and Tenon product standards.
  • Conduct detailed discovery sessions with stakeholders to understand business processes, identify gaps, and translate requirements into scalable technical solutions.
  • Develop and maintain implementation methodologies, templates, and documentation to standardize delivery and accelerate time-to-value for customers.
  • Serve as a trusted advisor to customers, providing strategic guidance on platform capabilities, workflow optimization, and change management considerations.
  • Collaborate closely with cross-functional teams including Product, Engineering, QA, and Customer Success to ensure seamless handoffs and alignment throughout the customer lifecycle.
  • Mentor and coach team members on implementation best practices, ServiceNow platform capabilities, and customer engagement strategies, fostering a culture of continuous improvement.
  • Troubleshoot and resolve complex technical challenges during implementations, including integrations, data migrations, and custom development requirements.
  • Create and deliver training materials and knowledge transfer sessions to empower customers to maximize their investment in the platform.
  • Contribute to pre-sales activities as needed, including solution demonstrations, scoping exercises, and technical discovery calls.
  • Stay current with ServiceNow platform updates, new features, and industry trends, leveraging this knowledge to enhance implementation approaches and customer outcomes.
  • Identify opportunities for process improvements and automation within the implementation practice, driving efficiency and scalability.
  • Assist in testing customizations done as part of customer onboardings.

What We’re Looking For:

  • 7+ years of experience in software implementation, consulting, or technical delivery roles, with a strong focus on enterprise platforms.
  • 4+ years of hands-on experience implementing ServiceNow solutions, including configuration, customization, and integration work.
  • Deep understanding of ServiceNow platform architecture, including knowledge of core modules, scripting (JavaScript, GlideRecord, Business Rules, Client Scripts), Flow Designer, and Integration Hub.
  • Proven track record of leading complex implementation projects from initiation through successful delivery.
  • Strong discovery and requirements gathering skills, with the ability to translate business needs into technical specifications.
  • Experience with data migration strategies, integration patterns (REST, SOAP, MID Server), and third-party system connectivity.
  • Excellent communication and presentation skills, with the ability to engage effectively with technical teams and executive stakeholders alike.
  • Strong problem-solving abilities and a proactive approach to identifying and mitigating project risks.
  • Meticulous attention to detail with strong organizational skills and the ability to manage multiple concurrent engagements.
  • Experience mentoring peers, leading workstreams, or driving initiatives that elevate team capabilities.
  • ServiceNow certifications preferred: CSA (Certified System Administrator); CIS (Certified Implementation Specialist) or CAD (Certified Application Developer) strongly preferred.
  • Familiarity with Agile methodologies and experience working within iterative delivery frameworks.

What We Value:

  • Aim Higher: If something we’re working on seems out of reach, it means we are on the right track. Our commitment to and belief in each other allows us to blow away our personal and professional goals.
  • Humble + Hungry: If someone needs our help we will be there for them. No one is above any task and we do what is needed regardless of our title or role in the company. Together we drive for results as one team.
  • Total Alignment: We make sure everyone is on the same page by aligning, working towards the same goal, and achieving higher results. We operate in a culture of radical candor and open lines of communication across the business. We have crucial conversations to address any challenges.
  • Customer Obsessed: We work to serve and follow through on our commitments. By serving our internal and external customers we reach our goals as a team.
  • Beginner’s Mind: We look at problems with an open mind and no preconceived solutions. We create breakthroughs by finding new innovative ways of operating and solving problems.

Compensation

  • 140 - 160k annual salary based on experience

Tenon is an equal opportunity employer, and we value diversity at our company. We don’t discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Create a Job Alert

Interested in building your career at Tenon? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)? *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Tenon’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.