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Sales Operations Administrator - Customer Sales Operations - Contractor

United States

Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking, and semiconductors. Our diverse team of technologists have developed a high performance RISC-V CPU from scratch, and share a passion for AI and a deep desire to build the best AI platform possible. We value collaboration, curiosity, and a commitment to solving hard problems. We are growing our team and looking for contributors of all seniorities.

As a Sales Operations Admin, you will be responsible for managing and maintaining our CRM, handling sales data, creating quotes, and supporting the sales team with operational tasks. You will play a critical role in keeping sales operations running daily & smoothly, ensuring CRM accuracy, and helping the sales team meet their targets through consistent support and process optimization.

This role is hybrid OR remote, based out of Austin, TX, Santa Clara, CA, or Toronto, ON. 

We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.

 

Responsibilities:

  • CRM Management & Data Entry:
    • Oversee the daily management of CRM, ensuring that all deals, leads, and opportunities are accurately tracked and up to date.
    • Assist in maintaining and creating CRM journal entries for deals and leads, ensuring correct deal stages, timestamps, and status updates.
    • Manage lead and opportunity pipeline updates, ensuring smooth transitions between sales stages and alignment with sales strategies.
  • Quotations & Proposal Creation:
    • Assist the sales team in creating accurate quotations and proposals using pre-defined templates or custom configurations based on client needs.
    • Ensure that quotations are aligned with pricing strategies and contract terms.
    • Maintain an organized system for managing and tracking issued quotations and follow-up actions.
  • Administrative Support:
    • Provide administrative assistance to the Sales Operations team, including scheduling meetings, managing documentation, note taking, and supporting daily operations.
  • Order Management
    • Loading Order Information: Ensure that all order details are accurately loaded into the order management system. This includes verifying order data, cross-checking with CRM and ERP records, and updating order statuses promptly. Maintain data integrity by regularly auditing and reconciling information, and address discrepancies immediately to support efficient processing and customer satisfaction.
    • General Order Management: Oversee the complete order processing lifecycle, ensuring seamless transitions from order placement to delivery, and provide support in managing returns, cancellations, and related documentation.

 

Experience & Qualifications:

  • Min 3-5 years of experience in sales operations, sales administration, or a similar role.
  • Proficient in CRM systems
  • Proficient in ERP systems and other sales/management tools
  • Strong experience with sales processes and data management.
  • Familiarity with generating quotes and proposals within a sales environment.
  • Exceptional attention to detail and ability to maintain data accuracy.
  • Strong organizational and time-management skills with the ability to manage multiple tasks simultaneously.
  • Solid communication skills to collaborate with cross-functional teams and stakeholders.
  • Proficiency in Excel (VLOOKUP, pivot tables, etc.) and other reporting tools.
  • Analytical mindset with the ability to generate actionable insights from data.
  • Knowledge of sales proposal tools and systems.
  • Experience with business intelligence tools (e.g., Tableau, Power BI) for reporting.

 

Compensation for all engineers at Tenstorrent ranges from $100k - $500k including base and variable compensation targets. Experience, skills, education, background and location all impact the actual offer made.

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

Due to U.S. Export Control laws and regulations, Tenstorrent is required to ensure compliance with licensing regulations when transferring technology to nationals of certain countries that have been licensing conditions set  by the U.S. government.

Our engineering positions and certain engineering support positions require access to information, systems, or technologies that are subject to U.S. Export Control laws and regulations, please note that citizenship/permanent residency, asylee and refugee information and/or documentation will be required and considered as Tenstorrent moves through the employment process.

If a U.S. export license is required, employment will not begin until a license with acceptable conditions is granted by the U.S. government.  If a U.S. export license with acceptable conditions is not granted by the U.S. government, then the offer of employment will be rescinded.

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