Client Success Manager

Welcome! We’re excited you’re exploring opportunities with us. Below you’ll find details about the role, the impact you can make, and what we’re looking for in an ideal candidate. We’re passionate about building a team that shares our values and brings diverse perspectives to help us grow and succeed together.

Join Our Team at Ternium RCM – A Leading Advocate in Healthcare Revenue Cycle Solutions!

Are you ready to make a real impact on the healthcare industry? Ternium RCM is seeking a Client Success Manager to help us empower hospitals and health systems across the country. If you're passionate about optimizing processes and improving healthcare outcomes, this is your chance to be part of a growing, innovative team.

Who We Are:
At Ternium, we specialize in resolving complex healthcare insurance claim denials and delays. Our mission is to empower hospitals and health systems by optimizing their revenue cycle, allowing them to focus on what matters most—patient care. With a dedicated team of professionals, we consistently deliver outstanding results, increasing net patient revenue, improving cash flow, and reducing operational costs while enhancing the patient experience.

What You’ll Do:
As Client Success Manager, you will lead a team responsible for delivering outstanding client outcomes across Ternium’s denial management engagements. You will serve as a trusted strategic advisor to Revenue Cycle and Finance executives, ensuring strong performance, long-term retention, and measurable ROI.

This is a senior, client-facing leadership role requiring deep revenue cycle expertise, executive presence, and strong operational command.

Key Responsibilities:

• Own and manage executive-level relationships with VPs of Revenue Cycle, CFOs, and Denials Leadership
• Serve as senior escalation point for client performance, operational, or contractual matters
• Lead Quarterly Business Reviews (QBRs) focused on:
  • Recovered dollars
  • Overturn rates
  • Inventory throughput
  • Payer trends and ROI
• Drive and monitor KPIs including:
  • Recovered revenue
  • Aging
  • Inventory velocity
  • Payer performance
• Partner cross-functionally with Operations, Sales, Denials Insights, and Leadership to ensure:
  • Accurate reporting
  • Consistent performance
  • Strong client outcomes
• Lead, coach, and develop a team of client-facing leaders

What You Bring to the Table:

• 5+ years of experience in healthcare revenue cycle, denials management, or revenue recovery
• 3+ years in people leadership, preferably leading client-facing teams
• Deep understanding of high-dollar denials (DRG validation, medical necessity, clinical denials, coding, authorization, payer policy)
• Proven ability to communicate financial performance and defend results with healthcare executives
• Strong analytical and data interpretation skills with experience presenting complex insights clearly
• Experience managing high-value, performance-based or contingency contracts
• Excellent executive presence, problem-solving ability, and stakeholder management skills

Why Join Us?

• Flexible Work Style: Work from anywhere within the United States while making a tangible difference.
• Competitive Salary: $85,000-$100,000 (commensurate with experience).
• Robust Benefits Package: 401(k) with corporate match, comprehensive health, dental, and vision insurance.
• Work-Life Balance: Flexible schedule and paid time off.
• Career Growth: Access to professional development, mentorship, and upward mobility within a thriving company.
• Additional Perks: Life insurance and performance-based bonuses.

Ready to Make a Difference?
If you're passionate about healthcare and eager to contribute to a purpose-driven company, we want to hear from you. Apply today and take the first step in joining the Ternium team, where your efforts will make a real difference in healthcare!

A Culture of Inclusion & Opportunity
Ternium is an equal opportunity employer that values diversity and inclusion. We do not discriminate based on age, race, disability, religion, gender, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other protected characteristic. We are also committed to maintaining a supportive and harassment-free work environment.

Thank you for considering a career with us! We encourage you to apply even if you don’t meet every requirement — we value passion, potential, and a willingness to learn. We look forward to reviewing your application and hopefully welcoming you to our team.