Back to jobs

Shift Lead

Hazelwood, MO

ABOUT US

Terrabis is a leading privately held cannabis company with a bold growth strategy, focused on driving innovation and market expansion. Our approach integrates wholesale, retail, and customer experience to set industry standards and create value for both consumers and stakeholders.

We are committed to helping you navigate the most beneficial and personalized path to your cannabis destination.

 

JOB SUMMARY

Shift Leads are responsible for assessing the needs of our patients and educating/guiding them in selecting the appropriate cannabis products to meet their needs. They embody the "customer first" approach, ensuring high levels of customer satisfaction through excellent service. A successful Shift Lead will be able to elevate company standards, achieve sales goals, provide excellent product suggestions and guidance, and exceed the patient's expectations. Budtenders are expected to inspire customer confidence in Terrabis and assist in creating long-term loyalty to our brand. The Shift Lead will be responsible for opening and closing duties within the dispensary as a Shift Leader, communicating product and policy updates to Budtenders, and assisting Managers by supporting an atmosphere that fosters learning and continued education. They must maintain accurate records of all customer identification and registration documents, manage customer traffic flow, and respond to customer and patient inquiries. The Lead Budtender will also record, arrange, package, and sell customer orders. The ideal candidate must maintain a professional appearance, organized work environment, and facility appearance.

 

RESPONSIBILITIES

  • Maintains strict inventory controls to ensure full, comprehensive regulatory compliance across all dispensary operations.
  • Ensure POS stations are clean, stocked, and ready to go at store opening.
  • Ensure Budtender opening and closing checklists are completed in a timely manner.
  • Always maintain proper cash handling procedures.
  • Ensure all customers are greeted as they arrive and wished farewell at their departure.
  • Ensure all customers always receive excellent customer service, in every interaction.
  • Inform management and supervisors of any low-stock product or inventory issues.
  • Have a comprehensive knowledge of cannabis products, the cannabis industry, and any relevant cannabis-related subject matter.
  • Be knowledgeable of all sales and promotions, including in-store weekly/daily deals.
  • Participate in staff events, outings, and promotional events.
  • Read industry publications to keep up to date on current/future trends in the industry.
  • Provide in-store new hire training and mentorship to incoming Budtenders with direction from Manager.
  • Ensure your uniform is clean and that you are prepared for your scheduled shift.
  • Perform other duties or projects, as assigned by managers.

 

QUALIFICATIONS

  • High school diploma, or equivalent.
  • 1+ year of customer service experience; preference for candidates with specialty, customer-facing retail experience or cannabis-related experience in a customer setting.
  • Consistent demonstration of excellent customer service skills.
  • Previous experience with POS systems.
  • Previous training/leadership experience a plus.
  • Desire to continuously learn (more) about cannabis, cannabinoids and the endocannabinoid system, and cannabis therapies - previous knowledge preferred.
  • Ability to listen well and effectively communicate, both verbally and in writing, with various audiences.
  • Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email.
  • Understanding of applicable federal, state, and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures.

 

Additional Requirements

  • Must be 21 years or older.
  • Remain compliant with all legal or company regulations for working in the Cannabis industry.

 

Working Conditions

While performing the duties of this job, the employee is regularly required to perform grasping, talking, hearing, seeing and repetitive motions.

 

PHYSICAL DEMANDS:

Must be able to lift, carry and balance up to 30 pounds (100 pounds with assistance), may include sitting or standing for extended periods of time, as well as stooping, bending over and/or down.

 

Additional Information

Terrabis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

 

 

 

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter*

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Terrabis’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.