Customer Success Representative - Michigan or Ohio

TerraClear’s mission is to free farmers from the worst jobs on the farm. Our path begins by automating the most hated job on the farm - rock picking. Rocks slow farming, damage equipment, and lead to downtime while seeding and harvesting. Solving this problem frees farmers to focus on higher-value tasks and bring their operations into a new era of farming.   

Our team is a close group who believe in the power of collaboration and teamwork, the value of getting our hands dirty and learning from the farmers we serve. You will thrive at TerraClear with a positive attitude and enthusiasm.

TerraClear is a fast-paced, fast growing start-up disrupting the Ag industry with rock management solutions that solve this problem in a way not previously considered or available.

We are looking for a Customer Success Representative who will play a critical role in ensuring TerraClear customers are highly satisfied, contributing to the retention and growth of our customer base.   

In this role, you will:

• Responsible for the retention and loyalty of assigned customers in a particular region
• Develop a deep understanding of our products and services to effectively educate and support customers.
• Serve as the main point of contact for customers, addressing their needs and resolving issues promptly.
• Help customers achieve their desired outcomes by providing strategic advice and support to growers, RAMS and SSP’s.
• Own all post-sale customer engagement activity including on-boarding, product and usage training, and regular monitoring of map and service delivery.  
• Identify upsell and cross-sell opportunities that align with customer needs and business objectives.
• Conduct regular check-ins and business reviews to assess customer satisfaction and identify opportunities for improvement.
• Act as a liaison between customers and internal teams (e.g., sales, product development, engineering, and finance) to ensure customer feedback is communicated and addressed.
• Create and manage a customer health monitoring system including; touch activity, satisfaction, and loyalty scores. 

What we’re looking for:

• Qualifications and Experience:
• BS in Agriculture 
• 2+ years working experience with growers
• Familiarity with farming and farm practices
• Familiarity with CRM software and customer success tools used at TerraClear or similar (e.g., Hubspot, Google Suite)
• Strong analytical skills with the ability to create and interpret customer data and metrics
• Strong interpersonal and communication skills with the ability to build relationships and influence stakeholders
• Independent self-starter with the ability to generate and maintain high levels of activity focused on growing customer base, retaining and upselling current customers
• Excellent problem-solving skills and a proactive approach to addressing customer issues
• Ability to manage multiple customers and projects and priorities.  
• Familiarity with CRM software and customer success tools (e.g., Hubspot, Google Suite) 
•  Ability to travel to trade shows, major customer accounts up to once a month.
• Desired
• Familiarity and comfort discussing technology (AI, software, automation)

TerraClears' base salary pay range:

• $65-75k USD

We offer competitive compensation and benefits to our full-time employees, including:

• Pre-IPO stock options (tax-advantaged ISOs)
• Competitive base salary
• Medical, dental, and vision insurance - 100% of premiums paid for employees and 85% of premiums paid for dependents
• Generous paid time off and holidays 
• 401(k) Plan
• An inclusive and tight company culture that is mission driven

If you’re excited about TerraClear, fit the above qualifications and are passionate about solving hard problems, please apply now!

TerraClear is an Equal Opportunity Employer committed to fostering an inclusive culture with extraordinary employees. We provide employment opportunities without regard to any legally protected status. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.