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Help Desk Analyst

Irvine, CA

Join a team where your impact reaches beyond the stars! At Terran Orbital, you’re not just part of the system – you’re a vital force propelling our mission forward. As trailblazers in satellite manufacturing and aerospace innovation, we shatter boundaries daily to deliver groundbreaking solutions that power our nation’s defense and commercial missions. We are a unique, fast growing, and trusted team dedicated to swiftly and efficiently designing, building, launching, and operating state of the art satellites for advanced mission constellations. If you’re driven by purpose, inspired by challenges, and ready to leave your mark on the universe, you’ll find a home and endless opportunities for growth here. Together, let’s redefine what is possible in orbit and beyond!

Summary 

Join a team where your impact reaches beyond the stars! At Terran Orbital, you’re not just part of the system – you’re a vital force propelling our mission forward. As trailblazers in satellite manufacturing and aerospace innovation, we shatter boundaries daily to deliver groundbreaking solutions that power our nation’s defense and commercial missions. We are a unique, fast growing, and trusted team dedicated to swiftly and efficiently designing, building, launching, and operating state of the art satellites for advanced mission constellations. If you’re driven by purpose, inspired by challenges, and ready to leave your mark on the universe, you’ll find a home and endless opportunities for growth here. Together, let’s redefine what is possible in orbit and beyond!

Terran Orbital is seeking an experienced Help Desk Analyst  to join our growing team. Reporting to the   Director, IT Infrastructure the Help Desk Analyst will provide support, troubleshoot problems, and ensure customer satisfaction.

Key Duties and Responsibilities

  • Contribute to the success of a fast-growing, multidisciplinary team
  • Serve as the first point of contact for customers seeking technical assistance over the phone, e-mail, or chat
  • Troubleshoot and diagnose IT-related issues promptly
  • Log and track help desk tickets
  • Prioritize and escalate issues based on severity and impact
  • Assist with new workstation setup
  • Assist and resolve ticket requests with a client’s desktop, laptop, Intune MDM device, e-mail system
  • Assist with Imaging computers with MDT
  • Provide technical assistance for questions and problems
  • Resolve problems with networks and other computer systems
  • Diagnose system errors and other issues
  • Follow up with customers to ensure complete resolution of issues
  • Request feedback and monitor calls and other methods of correspondence to improve training methods
  • Run reports to analyze common complaints and problems
  • Install or change the software to fix issues
  • Remotely access hardware or software for clients to make changes and fix problems
  • Identify and suggest possible improvements in procedures
  • Collaborate with other teams as needed
  • Assume accountability for tasks assigned

Qualifications and Skills

  • Bachelor’s degree in Computer Science (or related area), Information Technology
  • 0- 1 years of proven working experience as an IT Help Desk Analyst
  • Basic knowledge of Active Directory, Windows Server (2012/2016) /Desktop Operating Systems, DHCP, and DNS. GPO
  • Microsoft Systems or network certifications a plus
  • MDM (Mobile Device Management) experience is a plus
  • MDT (Microsoft Deployment Toolkit)
  • Hardware inventory experience
  • MS Teams, AutoCAD, Revit, Adobe Creative Cloud
  • Familiarity with Zscaler and Okta
  • Video collaboration solutions like ZoomGov, WebEx, and MS Teams in GCCH
  • Ability to troubleshoot and diagnose problems
  • Familiarity with both PC and Mac hardware and software
  • Experience with network repairs and analysis
  • Good customer service skills
  • Ability to communicate effectively,
  • Excellent interpersonal, oral, and written communication skills, including the ability to work effectively in a diverse team environment
  • Ability to self-govern with minimum supervision, establish workload priorities, and utilize efficient time management practices to achieve assigned tasks
  • U.S. Person or lawful permanent resident to comply with U.S. government space technology export regulations.

Additional Differentiators

  • Ability to translate complex technical topics in a clear and compelling fashion
  • Desire to learn new skills as required and develop expertise in areas that may be unfamiliar
  • Willingness to travel 10-25%
  • Passion for space

Your actual level and base salary will be determined case-by-case and may vary based on the job-related qualification, knowledge, skills, education, and experience. In addition to base salary, we offer 100% covered medical, dental, and vision coverage, a 401(k) match, Flexible Time Off (FTO), covered life insurance, maternity and paternity leave, tuition reimbursement, employee referrals, and lots of swag! 

Salary Range

$30 - $37 USD

 Benefits

  • 100% Company-paid comprehensive medical, dental, and vision coverage for you and your dependents
  • 401(k) Match
  • Flexible Time Off (FTO)
  • Education Reimbursement
  • Competitive Paid Parental Leave

About Terran Orbital 

Terran Orbital is a leading manufacturer of satellite products primarily serving the aerospace and defense industries. Terran Orbital provides end-to-end satellite solutions by combining satellite design, production, launch planning, mission operations, and on-orbit support to meet the needs of the most demanding military, civil, and commercial customers. Learn more at www.terranorbital.com

Physical Demands

An employee must meet the physical demands described to perform the essential functions of this job successfully. In performing the duties of this job, the employee is routinely required to sit or stand for long durations of time, in addition to bending, reaching, and walking. This would require the ability to lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. This position is generally sedentary, with substantial computer usage.

Work Environment

The job operates in a professional office environment but in a manufacturing company. This job routinely uses standard office equipment such as computers, phones, photocopiers, and scanners.

Disclaimers

To comply with U.S. Government space technology export regulations, the applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. In addition, please note that this position may require a current United States National Security clearance or eligibility for such a clearance.

Terran Orbital is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any other group protected by federal, state, or local law.

If you need assistance or accommodation due to a disability, you may contact us at hr@terranorbital.com.

Terran Orbital does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with Terran Orbital, a Master Services Agreement (MSA) must be executed and confirmed prior to submitting any information relating to a potential candidate. Without a signed MSA, Terran Orbital shall not be responsible to any individual or entity for any payment relating to any form of fee or compensation.

And, in the event that a resume or candidate is submitted by a recruiter, an employment agency, or a staffing firm without a fully executed MSA, Terran Orbital has the unrestricted right to pursue and hire any of those candidate(s) without any legal or financial responsibility to the recruiter, agency, and/or firm. 

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