Product Design Engineer

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld’s Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our Team.  

Position Overview: 

Are you a creative and passionate designer with a proven track record of creating visually stunning and user-centric web and mobile experiences? NISC is seeking a talented Product Design Engineer with a strong background in user experience (UX) design to join our dynamic team. As a member of our design team, you'll have the opportunity to shape the digital landscape by crafting intuitive, engaging, and impactful user interfaces.

 

Work Schedule: 

• Hybrid (after an initial training period) from our Lake Saint Louis, MO office
• Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
• Required Days from an Office Location: Tuesday, Wednesday and Thursday

 

Essential Duties: 

• Collaborate with cross-functional teams, including product managers, developers, and designers, to create user experiences that align with business goals and ensure the design vision is accurately implemented within technical capabilities.
• Leverage software expertise to inform design decisions and recommend enhancements, including evaluating open-source Angular components for ease of development, accessibility, and user experience, while providing CSS recommendations to developers as needed.
• Develop wireframes, mockups, and interactive prototypes for web applications that demonstrate a deep understanding of user-centered design principles, effectively translating complex ideas into visually compelling and easy-to-understand designs aligned with user needs and business goals.
• Conduct user research and usability testing—including interviews, surveys, and feedback analysis—to gather insights on user needs and pain points, and use these insights to iterate and improve designs. Additionally, develop user personas, journey maps, and workflows to inform the creation of intuitive interfaces.
• Collaborate with cross-functional teams to design user-centric experiences for AI-driven products, ensuring complex algorithms are translated into intuitive, accessible, and ethical interfaces.
• Create and maintain design systems, pattern libraries, and style guides, along with comprehensive documentation and specifications, to ensure consistency across products and platforms.
• Stay current with industry trends, best practices, and emerging design technologies in UX, Broadband, and Utility operations to enhance skills and contribute innovative ideas for continuous improvement.
• Commitment to NISC’s Statement of Shared Values.
• Other duties as assigned. 

Essential Knowledge, Skills & Abilities:  

• 5+ years of professional experience in web design, with a strong emphasis on user experience.
• Proficient in UX design tools (e.g., Axure, Figma) and experience in React, JavaScript, TypeScript, CSS, and VS Code.
• Demonstrated experience in user research methodologies and usability testing, as well as leading customer workshops to uncover opportunities.
• Strong communication and presentation skills, with the ability to advocate for user needs and effectively explain design decisions to both technical and non-technical stakeholders.
• Excellent analytical and problem-solving skills, with the ability to synthesize complex information into actionable insights.
• Familiar with Agile/Scrum methodologies and experienced in all stages of product development, including concept, wireframes, design iterations, production, and quality assurance, while working in cross-functional teams.
• Self-motivated and adaptable, with the ability to thrive in a fast-paced, collaborative environment while managing multiple projects simultaneously.
• Ability to travel as needed up to 25% to meet the goals and objectives of assigned projects.

Preferred Knowledge, Skills & Abilities:  

• Experience in Broadband and Utility operations or related industries
• Experience protying in Axure

Education Preferred:   

• Bachelor's degree in Computer Science, Web Development, Software Development or a related field (or equivalent practical experience).

Minimum Physical Requirements:   

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.  Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.  

Disclaimer:  

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.