Product Requirements Analyst – Data & AI Solutions

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadbands across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld’s Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our team. 

Position Overview:

NISC is looking for a Product Requirements Analyst – Data & AI Solutions. This role is expected to collaborate with software developers/engineers, system engineers, quality engineers, and product managers to translate business requirements into technical requirements, with a special focus on data, reporting, and AI-driven initiatives. You will be responsible for planning and directing the analysis, design, development, and implementation of NISC’s iVUE software applications, with an eye toward integrating artificial intelligence to improve functionality and deliver member value.

Essential Duties:

• Elicit, research, and validate complex level product and/or project requirements with an emphasis on data architecture, reporting, and AI-enhanced capabilities.
• Manage ownership of project use cases and requirements, particularly where AI technologies or enterprise analytics are involved.
• Lead stakeholder interviews, document analysis, surveys, site visits, and scenarios to uncover unmet needs and opportunities for AI-driven solutions.
• Provide direction and leadership on requirements to internal stakeholders, ensuring the inclusion of scalable and realistic AI enhancements where applicable.
• Coordinate and manage work with SMEs across data engineering, AI, and traditional development life cycles.
• Lead or participate in change review boards regarding proposed enhancements, especially those involving automation, data intelligence, or AI adoption.
• Participate in the ongoing support and improvement of NISC’s software development lifecycle with attention to evolving technologies.
• Champion requirements best practices and processes across the company while fostering innovation in AI and analytics.
• Develop and deliver training to co-workers as assigned. Serve as mentor to team members.
• Commitment to NISC’s Statement of Shared Values.
• Other duties as assigned.

Knowledge, Skills & Abilities Preferred:

• 5+ years of related experience preferred in requirements analysis, data solutions, or related technical product roles.
• Superior research, critical thinking and problem-solving skills with a strong attention to detail.
• Familiarity with enterprise data platforms, business intelligence tools, and how they inform AI and reporting solutions.
• Basic knowledge of artificial intelligence concepts, including use cases for generative AI, predictive modeling, and natural language interfaces in enterprise environments.
• Superior verbal and written communication skills, including the ability to explain complex AI opportunities to non-technical audiences.
• Advanced level knowledge of requirements best practices.
• Advanced knowledge level of business-related software applications and services.
• Excellent ability to organize and prioritize multiple projects.
• Excellent telephone/email etiquette and an ability to communicate effectively with Member/Customers.
• Working level knowledge of project management processes and theories.
• Working level knowledge of end-to-end software development lifecycles, including AI-enhanced or data-driven product delivery.
• Ability to communicate technical information to both technical and non-technical audiences.
• Ability to travel as often as necessary to meet the goals and objectives of the position.
• Excellent ability to mentor others.

NISC’s Shared Values & Competencies:

• Integrity – We are committed to doing the right thing – always.
• Relationships – We are committed to building and preserving lasting relationships.
• Innovation – We promote the spirit of creativity and champion new ideas.
• Teamwork – We exemplify the cooperative spirit by working together.
• Empowerment – We believe individuals have the power to make a difference.
• Personal Development – We believe the free exchange of knowledge and information is absolutely necessary to the success of each individual and the organization.

Education Preferred:

Bachelor’s Degree in a business-related field or equivalent experience.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate. Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.