Back to jobs

Business Operations Manager

Remote

About Thalamus

Thalamus is the market leader in graduate medical education recruitment technology, empowering over 8,000 residency and fellowship programs at 800+ health systems and all new physicians throughout the US annually. As we expand beyond GME into broader physician recruitment, our unique dataset—spanning the full profiles of residency/fellowship applicants and programs—positions us to revolutionize hiring in healthcare through AI/ML and data-driven insights. This furthers our mission to ensure the right doctor ends up at the right hospital to treat the right patients.

 

At Thalamus, our Business Operations Manager will work directly with our COO and help scale the execution engine across the company. That means you'll be at the center of the company’s growth system, covering GTM (Sales, Customer Success, Marketing) and G&A (Finance, Legal, HR).  

Your role is to provide clarity, ensure accountability, and eliminate obstacles to execution. This includes:

  • Facilitating quarterly planning sessions, setting OKRs (Objectives and Key Results), and managing leadership meetings.
  • Creating dashboards to track key metrics such as GTM (Go-To-Market) performance, churn rate, Customer Acquisition Cost (CAC), and retention rates.
  • Managing cross-functional projects, including pricing changes, team enablement, and budget reforecasting.

You will...

  • Streamline and enhance business processes (primarily across G&A and GTM functions) to support company goals and scalability.
  • Manage key operational projects (e.g., system implementations, integrations, strategic initiatives, etc.), ensuring on-time delivery, budget adherence, and measurable outcomes.
  • Develop and maintain dashboards for tracking key metrics across departments. Dashboards should be scoped for both executive visibility as well as functional leader data-driven management.
  • Collaborate with legal and compliance teams to ensure adherence to policies (e.g., vendor risk assessments) and regulatory requirements (e.g. GDPR, CCPA, SOC2).
  • Optimize the use of existing tools and recommend new ones to enhance operational workflows, proactively seeking automation, AI-driven solutions, or integration opportunities to reduce manual workloads and support scaling.
  • Facilitate communication and collaboration across teams to achieve operational goals.

You should have...

  • Bachelor’s Degree in Business, Operations Management, Finance, Economics, and Hard Sciences, or related field (Master’s or MBA a plus).
  • 8+ years of experience in operational or project management roles, preferably within a fast-paced or growth-oriented environment.
  • Proven track record streamlining business processes and driving efficiency improvements.
  • Familiarity with process improvement frameworks (Lean, Six Sigma, Kaizen) and change management best practices
  • Ability to handle competing priorities and deliver on time and within budget.
  • Demonstrated data-driven decision-making skills, including creating and interpreting dashboards/KPIs.
  • Experience with analytics or visualization tools (Excel, Power BI, Tableau, etc.) to track operational metrics.
  • Practical knowledge of project management and CRM platforms (e.g., Asana, Trello, Azure DevOps, HubSpot).
  • Comfortable identifying and implementing new tools or integrations that enhance workflow efficiency.
  • Strong communication and interpersonal skills, with a talent for fostering collaboration across teams.
  • Experience leading or influencing without direct authority, especially in cross-functional settings.
  • Basic understanding of regulatory requirements or compliance obligations relevant to the organization.
  • Ability to assess operational risks and develop mitigation strategies.
  • Comfortable with ambiguity in a scaling organization—flexible in responding to changing priorities.
  • Proactive in identifying root causes of operational challenges and proposing creative solutions.

Bonus

  • Professional certifications (e.g., PMP, Scrum Master) are beneficial but not mandatory.

The salary range for this position is $140,000 - $180,000 and a grant of stock options. Final compensation will be determined based on experience, skills, and geographic location.

 

Our Commitment ...

Thalamus is a mission-driven organization centered on the belief that our company should model what we want of the US healthcare system, that the diversity of providers aligns with patient populations. We believe this is best achieved by building a team with a diversity of backgrounds, cultures, and experiences, including “distance traveled.” Thalamus is an equal opportunity employer. We do not discriminate based upon race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation, and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age, sexual orientation, Civil Air Patrol status, military and veteran status, and any other consideration protected by federal, state, or local law. We encourage those who really want to make an impact and who exemplify our core values to apply for our open positions.

Actual base salary offered will be determined by: experience, skills, and work location. This range is for base salary, our total compensation includes equity and benefits. We welcome you to apply even if your expectations are outside our listed range.  

Thalamus is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures and throughout employment. If you need assistance or any accommodation, please let us know.  

Thalamus does not accept unsolicited resumes from recruiters or employment agencies without a fully executed recruitment agreement in place. In the absence of such agreement, Thalamus reserves the right to pursue and hire any candidates without an obligation to pay fees. Agencies are requested not to contact Thalamus hiring managers or employees regarding recruiting services.  

 

*This position is based in the United States, and you must be legally authorized to work in the United States.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in ThalamusGME’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.