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Business Operations Manager

Remote

About Thalamus

Thalamus is the market leader in graduate medical education recruitment technology, empowering over 8,000 residency and fellowship programs at 800+ health systems and all new physicians throughout the US annually. As we expand beyond GME into broader physician recruitment, our unique dataset—spanning the full profiles of residency/fellowship applicants and programs—positions us to revolutionize hiring in healthcare through AI/ML and data-driven insights. This furthers our mission to ensure the right doctor ends up at the right hospital to treat the right patients.

 

About the Role

At Thalamus, our Business Operations Manager will be at the heart of our execution engine, driving clarity, accountability, and momentum across the business. Reporting directly to the COO, this high-impact role will serve as a connective tissue between our Go-To-Market (Sales, Customer Success, Marketing) and G&A (Finance, Legal, HR) teams. You’ll lead quarterly planning and operational cadence, including OKR setting, leadership meetings, and execution tracking. Whether facilitating cross-functional projects like pricing changes or building dashboards that track churn, CAC, and retention, you’ll create the systems and rituals that enable Thalamus to scale with discipline and intention.

What You Will Achieve

  • Drive operational efficiency by streamlining and optimizing business processes across G&A and GTM functions to support scalability and organizational clarity

  • Lead high-impact, cross-functional projects such as system implementations, tool integrations, and strategic initiatives—ensuring timelines, budgets, and outcomes are met and communicated clearly

  • Design and maintain executive and departmental dashboards to monitor performance metrics including GTM performance, CAC, churn, and retention—enabling both strategic and operational decision-making

  • Partner with Legal and Compliance to uphold policies and meet regulatory standards such as GDPR, CCPA, and SOC2, ensuring a risk-conscious operational foundation

  • Evaluate and implement tooling enhancements, advocating for automation and AI-powered solutions that reduce manual workloads and improve workflow efficiency across teams

  • Foster cross-functional alignment and communication, ensuring stakeholders are aligned, informed, and accountable to shared operational goals

You Should Have

  • 8+ years in business operations, program management, or related roles—ideally within high-growth or startup environments

  • Proven success in streamlining processes and driving cross-functional projects to completion

  • Strong command of project management tools and data visualization platforms (e.g., Asana, HubSpot, Excel, Tableau)

  • Ability to build dashboards and distill operational metrics into actionable insights

  • Familiarity with compliance frameworks (e.g., SOC2, GDPR) and experience partnering with legal or finance stakeholders

  • Strong communicator with a track record of aligning teams, managing up, and influencing without authority

  • Bias toward action, systems thinking, and continuous improvement in ambiguous environments

Bonus

  • Professional certifications such as PMP or Scrum Master

  • Experience in a healthcare, SaaS, or compliance-driven industry

  • Exposure to pricing strategy, budgeting, or OKR facilitation

 

The salary range for this position is $160,000 - $185,000 and a grant of stock options. Final compensation will be determined based on experience, skills, and geographic location.

 

Our Commitment ...

Thalamus is a mission-driven organization centered on the belief that our company should model what we want of the US healthcare system, that the diversity of providers aligns with patient populations. We believe this is best achieved by building a team with a diversity of backgrounds, cultures, and experiences, including “distance traveled.” Thalamus is an equal opportunity employer. We do not discriminate based upon race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation, and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age, sexual orientation, Civil Air Patrol status, military and veteran status, and any other consideration protected by federal, state, or local law. We encourage those who really want to make an impact and who exemplify our core values to apply for our open positions.

Actual base salary offered will be determined by: experience, skills, and work location. This range is for base salary, our total compensation includes equity and benefits. We welcome you to apply even if your expectations are outside our listed range.  

Thalamus is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures and throughout employment. If you need assistance or any accommodation, please let us know.  

Thalamus does not accept unsolicited resumes from recruiters or employment agencies without a fully executed recruitment agreement in place. In the absence of such agreement, Thalamus reserves the right to pursue and hire any candidates without an obligation to pay fees. Agencies are requested not to contact Thalamus hiring managers or employees regarding recruiting services.  

 

*This position is based in the United States, and you must be legally authorized to work in the United States.

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