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Program Success Manager
About Thalamus
Thalamus is the market leader in graduate medical education recruitment technology, empowering over 8,000 residency and fellowship programs at 800+ health systems and all new physicians throughout the US annually. As we expand beyond GME into broader physician recruitment, our unique dataset—spanning the full profiles of residency/fellowship applicants and programs—positions us to revolutionize hiring in healthcare through AI/ML and data-driven insights. This furthers our mission to ensure the right doctor ends up at the right hospital to treat the right patients.
About the Role
As a Program Success Manager at Thalamus, you’ll own the end-to-end customer journey for a portfolio of graduate medical education (GME) institutions and programs, as well as specialty organizations—from onboarding through long-term adoption. You will become the trusted advisor for program coordinators and coordinators, as well as GME managers and directors/Designated Institutional Officials (DIOs), crafting and executing joint success plans that maximize product value, drive retention, and create Raving Fans throughout the academic medicine community. You’ll partner closely with our Product and Engineering teams to ensure customer feedback shapes our innovation roadmap, and you’ll co-create and facilitate industry-specific trainings, playbooks, and engagement strategies that deepen relationships and unlock new growth opportunities.
What You Will Achieve
- Deep Product Expertise & Consultations. Become the go-to expert on Thalamus capabilities for institutions and specialties. Guide the GME community and its stakeholders through tailored feature walkthroughs that solve their unique challenges.
- Joint Success Plans & Adoption. Partner with programs, institutions and specialties to co-create detailed 12-month success plans, embedding high-value use cases and tracking milestones to drive sustained engagement.
- Customer Advocacy & Feedback Loops. Serve as the voice of the customer—collect, prioritize, and champion product improvement requests with Product and Engineering to shape our roadmap.
- Raving Fans Experience. Co-create and facilitate industry-specific playbooks, trainings, and engagement strategies that delight customers and create passionate advocates.
- Retention & Expansion. Proactively monitor customer health, run executive business reviews from the GME office to executive stakeholders, and execute interventions that boost retention and upsell.
You Should Have...
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Deep understanding of GME and its program workflows
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Hands-on experience with Thalamus product or equivalent SaaS in medical education
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Proactive, self-starting mindset with fresh ideas for user adoption and churn mitigation
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Exceptional relationship builder who thrives engaging directly with customers
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Strong cross-functional collaborator able to influence Product, Engineering, and Sales
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Grit and resiliency in navigating ambiguity, with a track record of thriving in fast-paced, dynamic environments
Bonus
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Familiarity with HubSpot, Zendesk, and other SaaS platforms
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Prior experience co-designing and delivering industry-specific training programs
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Background in driving customer advocacy initiatives
The salary range for this position is $75,000 - $95,000 and a grant of stock options. Final compensation will be determined based on experience, skills, and geographic location.
Our Commitment ...
Thalamus is a mission-driven organization centered on the belief that our company should model what we want of the US healthcare system, that the diversity of providers aligns with patient populations. We believe this is best achieved by building a team with a diversity of backgrounds, cultures, and experiences, including “distance traveled.” Thalamus is an equal opportunity employer. We do not discriminate based upon race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation, and related medical conditions), gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age, sexual orientation, Civil Air Patrol status, military and veteran status, and any other consideration protected by federal, state, or local law. We encourage those who really want to make an impact and who exemplify our core values to apply for our open positions.
Actual base salary offered will be determined by: experience, skills, and work location. This range is for base salary, our total compensation includes equity and benefits. We welcome you to apply even if your expectations are outside our listed range.
Thalamus is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures and throughout employment. If you need assistance or any accommodation, please let us know.
Thalamus does not accept unsolicited resumes from recruiters or employment agencies without a fully executed recruitment agreement in place. In the absence of such agreement, Thalamus reserves the right to pursue and hire any candidates without an obligation to pay fees. Agencies are requested not to contact Thalamus hiring managers or employees regarding recruiting services.
*This position is based in the United States, and you must be legally authorized to work in the United States.
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