Practice Manager

 Job Title: Practice Manager 
Department: Operations 
Reports To: State Director 
FLSA Status: Exempt Manager, Full-Time Salaried (min 40hrs per week) 

 

Position Summary 

The Practice Manager serves as the operational leader of the dental practice, responsible for day-to-day operations, financial performance, and team development. This role works closely with providers and clinical staff to ensure high-quality patient care while delivering an exceptional patient experience. 

The Practice Manager owns the practice P&L, develops and leads a high-performing team, and partners with regional leadership to achieve practice goals. Success in this role is rooted in patient centered and people-centered leadership by building strong relationships, showing initiative, actively listening, and problem-solving to create a remarkable experience of care for both patients and team members. 

 

Key Responsibilities 

Practice Leadership & Team Management 

• Lead, coach, and develop the practice team to foster a collaborative, high-performing environment. 

• Oversee daily operations to ensure efficiency and adherence to our standards. 

• Manage onboarding, training, development, and offboarding processes for team members. 

• Manage payroll and HRIS functions directly, including timecard approvals, scheduling, and time off requests, while serving as the first point of contact to answer questions and troubleshoot employee issues. 

• Conduct 30/60/90-day and annual reviews, hygiene check-ins, and coaching conversations; address performance concerns through corrective action and conflict resolution. 

• Leads recruitment efforts by interviewing candidates, making hiring decisions, and assessing when new or replacement positions are needed to support practice operations. 

• Fosters open communication and collaboration within the practice team, ensuring staff stay informed on all company updates, actively championing change and new initiatives, and modeling a positive, engaged leadership presence. 

Operational & Financial Management 

• Own and manage the practice P&L to financial goals, including revenue, expenses, and profitability. 

• Analyze performance data and implement strategies to improve production, collections, and patient flow. 

• Supports doctor communication by assisting with clinical operations and troubleshooting operational questions and concerns, ensuring alignment between providers and practice management. 

• Support provider onboarding, engagement, and retention initiatives. 

• Ensure compliance with regulatory, safety, and operational standards. 

Operational Excellence & Performance Monitoring 

• Manage scheduling, confirmations, and follow-ups to optimize appointment flow and patient satisfaction. 

• Supports treatment coordination, financial conversations, and patient follow-ups, while providing backup coverage for Patient Coordinators.  

• Ensure appropriate staffing coverage and collaborate on solutions when expected or unexpected gaps occur. 

 

• Partner with billing/insurance teams to ensure accurate claims and collections. 

• Monitor KPIs and financial reports to drive efficiency and profitability. 

• Manage vendor relationships and support seamless integration of outsourced services. 

Patient Experience & Quality of Care 

• Champion a patient-first culture and ensure clear communication on treatment, payment, and follow-up. 

• Foster strong, trusting relationships with patients and staff by promoting open communication, empathy, and a supportive practice culture. 

• Apply thoughtful problem-solving to resolve challenges efficiently while maintaining a calm, professional, and solution-focused approach. 

• Engage in active listening to understand and address patient and team concerns, ensuring a responsive and people-centered environment. 

• Proactively manage patient feedback to drive service improvement. 

Cross-Functional Collaboration 

• Work closely with HR, Finance, Marketing, and Revenue Cycle teams to implement company initiatives. 

• Collaborates with Practice Manager peers to innovate, problem-solve, and share best practices, driving change that prioritizes both patient and employee experience 

• Attends/participates in meetings, seminars, conferences, continuing education, and other company events as needed.  Promote CE classes.  

• Additional responsibilities as assigned to support team development and practice operations.  

 

Qualifications 

• 3+ years of healthcare, dental, or multi-site operations experience required. 

• Proven experience managing a P&L and leading a team. 

• Strong leadership and people development skills. 

• Excellent communication, organization, and problem-solving abilities. 

• Ability to manage multiple priorities in a fast-paced environment. 

• Bachelor’s degree or equivalent experience preferred. 

• Willingness to travel between locations and for events.  

 

Physical Requirements 

• Ability to sit, stand, and walk for extended periods 

• Manual dexterity for computer and phone use 

• Occasional lifting of up to 20 lbs. (e.g., office or other supplies or patient files 

 

Compensation & Benefits 

• Competitive salary with annual performance bonus. 

• Comprehensive medical, dental, vision, and retirement benefits. 

• Career growth opportunities in a fast-growing DPO. 

 

Career Path at Plum Dental 

At Plum Dental, we are committed to developing our leaders and providing clear opportunities for advancement. The Practice Manager role is a step in a defined career path for high-performing, team-oriented operational leaders. 

• Practice Manager 
  Lead a single practice with 4–8 operatories, managing daily operations, financial performance, and team development in partnership with clinical providers. 

• Senior Practice Manager 
  Advance to oversee two standard practices or one large, multi-specialty location. Senior Practice Managers also mentor and support other Practice Managers, lead more complex operations, and play a key role in multi-site performance and culture. 

• Regional Leadership 
  Progress into regional leadership, with responsibility for a portfolio of practices. Regional leaders drive market-level strategy, provider engagement, operational excellence, and team development across multiple locations. 

At every stage, you will have access to mentorship, leadership development programs, and opportunities to make a lasting impact on Plum’s growth and success.