VP of Operations

Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care. 

Position Overview

The Vice President (VP) of Operations is a key senior leadership team member responsible for driving enterprise-wide operational strategy, performance, and execution across the organization. This role partners closely with executive, clinical, and administrative leaders to ensure the delivery of high-quality, patient-centered care while advancing organizational goals related to growth, access, and operational excellence.

The VP of Operations leads a multi-level-of-care operational structure and serves as a critical connector between clinical services, business functions, and organizational leadership. This role ensures that operations are efficient, scalable, and aligned with clinical priorities, financial performance targets, and regulatory standards to support sustainable growth and exceptional patient outcomes. There are two VP of Operations that report to the COO. 

Location and Travel:

• Remote - Must reside in the United States.
• Travel -  25–50% to support site and team leadership.

How a VP of Operations Empowers Recovery

Key Responsibilities

 Operational Strategy & Execution 

• Develop and execute national strategies for multi-level-of-care behavioral health services that are scalable, financially sound, and clinically effective.
• Oversee operations across multiple sites, ensuring consistent, high-quality service delivery.
• Establish and drive site-level and organizational goals, monitor performance and ensure accountability.
• Optimize operational workflows and processes to improve efficiency, scalability, and patient experience.
• Ensure high standards of care and patient satisfaction through continuous quality improvement initiatives.
• Partner with clinical leadership to align operational practices with evidence-based care models.
• Monitor and improve patient access, admissions, engagement, and retention across all levels of care.
• Support a culture of safety, quality, and patient-centered care delivery.

Financial Performance & Growth

• Ensue financial performance across sites ensuring alignment with revenue targets and expense management goals.
• Monitor key operational KPIs, including capacity utilization, census, revenue, and patient outcomes.
• Conduct regular financial and operational reviews, identifying risks and opportunities for improvement.
• Partner with leadership to drive growth initiatives and expand service capacity.

Leadership & Team Development

•  Lead, mentor, and develop a high-performing, geographically dispersed leadership team.
• Foster a positive, collaborative culture focused on accountability, engagement, and retention.
• Serve as a key liaison between operations and other departments to ensure seamless execution of organizational initiatives.
• Partner with HR on workforce planning, recruitment strategy, and leadership development.
• Build leadership bench strength and succession plans to support long-term organizational growth.
• Collaborate with Marketing, Clinical, Compliance, Finance, and Business Development teams to align strategies and drive shared outcomes.
• Support outreach and marketing efforts by aligning operational capacity with growth strategies.
• Maintain a strong presence across sites through regular virtual and in-person engagement.
• Build relationships with site leaders and teams to understand challenges, support solutions, and drive consistency.
• Ensure alignment between corporate strategy and site-level execution.

Strategic Partnerships & Market Expansion

•  Build and manage strategic provider and partner networks to strengthen referral pipelines and market position.
• Identify opportunities to expand services, enhance care delivery models, and improve competitive advantage.
• Monitor industry trends, emerging risks, and innovations to inform forward-thinking operational strategies.
• Ensure organization-wide compliance with federal, state, and local regulations, as well as accreditation standards (e.g., CARF, TJC).
• Partner with compliance and legal teams to proactively identify and mitigate operational risks.

Governance & Leadership

• Serve as a member of the senior leadership team, contributing to organizational strategy and decision-making.
• Provide regular updates to executive stakeholders on outreach performance, risks, and opportunities.
• Ensure compliance with all regulatory and organizational standards related to outreach and referral practices.

Qualifications

Education Qualifications:  

• Bachelor’s degree required; Master’s degree (Healthcare Administration, Business, or Clinical discipline) strongly preferred.

Professional Qualifications:  

• 10+ years of expanding, related experience required.
• 5+ years proven success in a multi-site healthcare leadership role.
• Experience leading multiple sites and across several geographic locations.
• Experience scaling growth with both de novo and acquisition models.
• Ability to blend behavioral health knowledge and experience with business knowledge, creating unique strategies for the organization. 
• Experience integrating clinical and operational priorities into growth strategies
• Experience in eating disorder or behavioral health treatment settings
• Experience working across multiple levels of care (inpatient, residential, outpatient)
• Familiarity with CRM systems (e.g., Salesforce) and performance analytics
• Background in both clinical and business operations is highly desirable.
• Demonstrated ability to successfully manage people/projects across a continuum of experience, knowledge, and diversity.
• Must be adaptive, flexible, and able to function effectively in a highly complex, matrixed environment with a proven ability to multi-task in a fast-paced environment.

Competencies:

• Possess credibility and influence and gain commitment/support for new ideas from all levels of the organization.
• Can quickly establish credibility and rapport with all levels of the organization. 
• Demonstrated experience in successfully initiating and implementing new ideas.  
• Ability to effectively establish plans and convey clear expectations to staff in executing those plans.  
• Strong problem-solving skills with the ability to make timely decisions; critical thinking and strategic planning abilities.  
• Excellent written and verbal communication skills that allow successful, collaborative interaction with all areas of the organization and with external patients.  
• Results-focused - Understands what is important to leaders, employees, and patients.
• Displays high integrity; is sincere in own behavior and in dealings with others. 

Workplace Environment:  

• Estimated travel 25–50% to support site and team leadership.
• Ability to work on a computer for extended periods of time.
• Ability to adjust to workflow pace that fluctuates. 
• Fast-paced, highly collaborative SLT environment.

What we offer: 

Employee Benefits: We understand the importance of a well-rounded benefits package. That’s why we’re dedicated to providing a range of plans to meet your needs.  

For full-time employees, we offer: 

• HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield) 
• Dental insurance (Delta Dental)
• Vision insurance (EyeMed) 
• Short-term and long-term disability insurance 
• Company-paid life insurance 
• 401(k) plan available two months after start date
• Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation 

Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.