Director of Operations, Core Services

The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world’s prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations, and technology. With unprecedented access to media, we recently launched our first Netflix show, Buying Beverly Hills. The Agency has closed more than $60 billion in real estate transactions since 2011, comprising over 120+ offices in ten countries and counting.

The Position:

The Director of Operations will be responsible for overseeing and optimizing the operational efficiency of the ancillary services department, including title, escrow, mortgage, and home warranty services. This role will require a strategic thinker with a strong operational background to drive process improvements, enhance service delivery, and ensure compliance with industry regulations.

What You’ll Do:

• Strategic Planning: Develop and implement strategic plans to improve operational efficiency and reduce costs.
• Operational Excellence: Oversee daily operations, including workflow management, resource allocation, and performance metrics.
• Process Improvement: Identify opportunities to streamline processes, eliminate bottlenecks, and increase productivity.
• Financial Management: Monitor and manage departmental budgets, ensuring cost-effectiveness and profitability.
• Compliance: Ensure compliance with all relevant industry regulations, including licensing, insurance, and security standards.
• Risk Management: Identify and mitigate operational risks, implementing effective risk management strategies.
• Technology and Systems: Oversee the implementation and maintenance of operational systems and technologies.
• Client Relationships: Build and maintain strong relationships with clients and business partners.

Who You Are:

• Bachelor's degree in business administration, operations management, or a related field.
• 5+ years of experience in operations management, preferably in the real estate or financial services industry.
• Knowledge of the following mortgage, escrow, title insurance, real estate processes, and industry terminology.
• A deep understanding of industry regulations and compliance requirements.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple high-priority projects simultaneously
• Proficiency in relevant industry software and systems.

Benefits & Perks:

• Equity
• Unlimited paid time off
• Professional development budget
• Comprehensive health benefits
• 401(k)
• HSAs FSAs

Compensation:
Annual Salary - $100,000-$115,000 USD. Compensation will be determined based on the skills and qualifications of the applicant along with the requirements of the position.

It is the policy of The Agency not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.