The Austin Centers for Exceptional Students is a multifaceted special education program, designed specifically for students with emotional disabilities, autism, intellectual disabilities, specific learning disabilities or other educational challenges. Austin Centers currently serves over a thousand students per year from more than 100 school districts and charter schools on all our campuses. Our Vision: To ignite a brighter tomorrow for every child and youth, regardless of their struggles, by providing unwavering support, world-class education, and a nurturing environment.

IT Analyst / Systems Administrator

Department: Information Technology
Reports To: Associate Director of Network and Security

Position Summary

The IT Analyst / Systems Administrator is responsible for administering, maintaining, and supporting the organization's server infrastructure, Microsoft cloud environment, networking systems, and enterprise technology services. This role serves as a senior technical resource providing advanced systems administration, infrastructure support, network support, and escalation assistance for complex technical issues.

Duties Include, But Are Not Limited To

Microsoft Server Administration

• Administer and maintain Microsoft Windows Server environments.
• Manage Active Directory, Group Policy, DNS, DHCP, and related Microsoft infrastructure services.
• Monitor server performance and system health.
• Perform server upgrades, patching, and lifecycle management.

Microsoft Cloud Services (Microsoft 365, Intune, Exchange, and Related Platforms)

• Administer Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Manage Microsoft Intune for endpoint enrollment, compliance, application deployment, and device lifecycle management.
• Administer Microsoft Entra ID and access controls.
• Implement Conditional Access, MFA, and identity protection solutions.
• Support Microsoft Defender and Microsoft 365 security and compliance features.
  
  

Cybersecurity and Compliance Support

• Support security operations, including endpoint protection, vulnerability remediation, MFA, conditional access, patch compliance, and access reviews.
• Assist with audit preparation, evidence gathering, policy implementation, and compliance-related documentation.
• Monitor and respond to security alerts in coordination with MDR, EDR, firewall, and cloud security tools.
• Help ensure systems follow FERPA, data privacy, cybersecurity, and organizational security requirements.

Network Support

• Support enterprise network infrastructure including switches, firewalls, wireless systems, and internet services.
• Troubleshoot routing, switching, DNS, and connectivity issues.
• Support VPN and remote access technologies.

Vendor and Project Support

• Coordinate with technology vendors, carriers, MSPs, and infrastructure support partners.
• Assist with project planning, technical discovery, testing, deployment, and post-implementation support.
• Track vendor support cases, service issues, renewals, and technical deliverables.
• Participate in system upgrades, migrations, and campus technology projects.

Support Services Escalation

• Serve as a Level II/III escalation resource.
• Resolve complex technical issues involving servers, networking, cloud services, and endpoints.
• Provide mentoring and technical leadership to junior staff.
  
  
  

Required Qualifications

• Bachelor's degree preferred.
• Minimum 4 years of systems administration or infrastructure support experience.
• Experience administering Microsoft Windows Server environments.
• Experience administering Microsoft 365 environments including Exchange Online, Teams, SharePoint, OneDrive, Intune, and Entra ID.
• Experience supporting enterprise networking technologies.
• Experience supporting multi-site technology environments.
• Experience managing user access, permissions, system security, and infrastructure configurations.
• Strong documentation, communication, troubleshooting, and cross-functional collaboration skills.
• Experience supporting cybersecurity tools, patch management, endpoint protection, and identity access controls.

Preferred Qualifications

• Microsoft 365 Administrator, Azure, or related certifications.
• Experience with Exchange Online, Intune, Microsoft Defender, and compliance solutions.
• PowerShell automation experience.
• Experience supporting K-12, healthcare, behavioral health, or multi-site environments.
• Experience with MDR, EDR, SIEM, vulnerability management, or endpoint security tools.
• Knowledge of FERPA, cybersecurity best practices, and data privacy requirements.
• Experience with Fortinet, Ubiquiti, Microsoft Defender, Bitdefender, NinjaOne, or similar platforms.

Position Impact

This role is critical to maintaining a secure, reliable, and scalable technology environment while supporting organizational growth and operational excellence.

Benefits

• 401(k)
• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Employee assistance program
• Paid time off
• Paid training
• Professional development assistance

#IND2

Joining our team means that you are part of a passionate team of professionals dedicated to meeting the needs of our exceptional students. Austin Centers is committed to diversity, inclusion, and belonging. We strive to create an environment where everyone feels valued and supported, regardless of their background or identity.

Come help us empower bright futures: transforming lives, one student at a time!