Collections Specialist
The Brattle Group, a privately held, global economics consulting firm, is looking for a Collections Specialist to join our Boston office. The Collections Specialist is responsible for managing an assigned accounts receivable portfolio and ensuring timely collection of outstanding client invoices. This role partners closely with Project Managers, Billing, and directly with clients to resolve payment issues, reduce aging balances, and support the firm’s cash flow objectives. The position requires strong organizational skills, attention to detail, and the ability to communicate effectively in a professional services environment where client relationships are a priority.
Some of the day-to-day responsibilities of this role include:
- Monitor and manage an assigned portfolio of client accounts to ensure timely payment of invoices
- Perform consistent follow-up on outstanding balances through established internal and external channels
- Review accounts prior to outreach to confirm accuracy of open balances, billing details, contract terms, and client contact information
- Research and assist in resolving billing discrepancies, disputes, and short payments
- Maintain detailed collection notes and project status updates
- Escalate complex or high-risk accounts to management with supporting documentation
- Respond to client inquiries and requests, including providing invoice copies, statements, and related information
- Partner with the Billing team to address invoice-related questions or corrections
- Work closely with Project Managers on collection strategies for their clients
- Participate in periodic accounts receivable review meetings and provide concise status updates on assigned accounts
- Engage management when additional support is needed to facilitate resolution
- Support ongoing efforts to improve collections workflow and reporting processes
- Contribute to automation initiatives and system enhancements
- Assist with month-end activities related to accounts receivable as needed
- Ensure compliance with firm policies and client contractual terms
THE CANDIDATE
- Bachelor’s Degree with concentration in Business or Accounting
- 3+ years of collections experience, preferably within a professional services or consulting environment
- Strong attention to detail and organizational skills
- Solid analytical and problem-solving skills
- Professional and confident communication style (written and verbal)
- Excellent interpersonal skills with the ability to work effectively and to interact with internal and external customers and team members with high regard to customer service
- Ability to manage multiple accounts and prioritize effectively
- Ability to work independently and as part of a team as needed
- Strong proficiency in Microsoft Excel, including the ability to work with large datasets, perform data analysis, and utilize functions such as pivot tables and lookups
- Experience with ERP/accounting systems preferred
Brattle offers a competitive benefits package, base salary, and bonus program for eligible roles based on individual and firm performance. The anticipated base gross salary range for this position in Boston is $75,000 - $85,000 annually. Actual salary will depend on a variety of factors, including experience and training.
This position is not eligible for immigration sponsorship.
EQUAL OPPORTUNITY
The Brattle Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, citizenship status, national origin, ancestry, sex, gender identity and expression, age, height, weight, domestic partner status, Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), genetic information, sexual orientation, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), marital status, veteran status, political affiliation, drug or alcohol abuse or alcoholism, or any other characteristic protected under applicable law.
We encourage all applicants to click here to review our full Equal Employer Opportunity Statement.
THE EMPLOYER
The Brattle Group answers complex economic, finance, and regulatory questions for corporations, law firms, and governments around the world. We are distinguished by the clarity of our insights and the credibility of our experts, which include leading international academics and industry specialists. Brattle has 500 talented professionals across North America, Europe, and Asia-Pacific. For more information, please visit brattle.com.
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