Facilities Services Assistant

The Brattle Group, a privately held, global economics consulting firm, is looking for a Facilities Services Assistant to join our San Francisco office. The Facilities Services Assistant (FSA) is responsible for the daily general San Francisco office maintenance including but not limited to: serving as initial contact for San Francisco employees with facilities-related issues, coordinating repair and maintenance with vendors and building management, coordinating furniture and supply orders, operating mailroom and copy center. This person also provides general office support and collaborates on special projects as needed. The balance between administrative and facilities responsibilities may vary depending on the needs of the office. The Facilities Services Assistant will pride themselves on providing high-quality customer service as well as consistently showing accuracy, neatness, thoroughness, and adherence to the Firm’s standards. 

The FSA must have an understanding of facility operations and systems, the ability to organize and prioritize multiple tasks, and have demonstrated customer service skills with a wide range of clients, contractors, and colleagues.

Some of the day-to-day responsibilities of this role include:

• Monitors maintenance needs and submits/coordinates action requests
• Liaises with building management on facilities issues; escalates internally as needed
• Communicates office notices from landlord (e.g., maintenance, alarms, elevator issues)
• Coordinates vendors and contractors, ensuring compliance with building requirements (insurance, access, approvals)
• Manages service providers and oversees service calls on-site when needed
• Assists in vetting and sourcing vendors; evaluates relationships and maintains vendor directory
• Reviews, tracks, and resolves vendor invoices and disputes
• Manages vendor recognition (gifts/cards) within budget guidelines
• Maintains inventory of furniture and equipment; coordinates repairs, replacements, and warranties
• Procures furniture and equipment with management approval
• Oversees office plant care and vendor coordination
• Supports office projects (remodels, moves, workstation setups)
• Manages building access (ID cards, security access) and office keys
• Assists with emergency response and evacuation planning
• Serves as first point of contact for visitors and employees
• Processes invoices (coding, submission) and performs credit card reconciliation
• Orders catering and supports office events, meetings, and client needs
• Provides basic IT support as needed
• Manages snack/beverage inventory and budget tracking
• Ensures office cleanliness and organization (common areas, kitchens, conference rooms)
• Maintains supplies (coffee, printers, stationery) and daily office readiness
• Coordinates new hire setup (workspace, equipment) and conducts office tours
• Handles administrative tasks (copying, scanning, mail distribution, postage)
• Supports meeting logistics (Zoom setup, materials, catering)
• Assists with internal social and marketing initiatives (events, mailings, holiday cards)

THE CANDIDATE

• High school diploma required
• 3+ years of facilities or office experience preferred
• Basic proficiency in Outlook, Excel, and Word
• Ability to work in a fast-paced, multi-tasking environment
• Strong customer service skills and positive attitude
• Sound judgment and attention to detail
• Adaptable and comfortable with change
• Ability to lift/move items up to 40 lbs
• Handles confidential information with discretion
• Flexible for occasional after-hours/weekend work
• Willingness to travel as needed

Brattle offers a competitive benefits package, base salary, and bonus program for eligible roles based on individual and firm performance. The anticipated base gross salary range for this position in San Francisco is $66,000 - $71,000 annually.  Actual salary will depend on a variety of factors, including experience and training.

This position is not eligible for immigration sponsorship.

EQUAL OPPORTUNITY

The Brattle Group is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, citizenship status, national origin, ancestry, sex, gender identity and expression, age, height, weight, domestic partner status, Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), genetic information, sexual orientation, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), marital status, veteran status, political affiliation, drug or alcohol abuse or alcoholism, or any other characteristic protected under applicable law.

We encourage all applicants to click here to review our full Equal Employer Opportunity Statement.

THE EMPLOYER

The Brattle Group answers complex economic, finance, and regulatory questions for corporations, law firms, and governments around the world. We are distinguished by the clarity of our insights and the credibility of our experts, which include leading international academics and industry specialists. Brattle has 500 talented professionals across North America, Europe, and Asia-Pacific. For more information, please visit brattle.com​.​​​​​