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Senior IT Support Specialist

New York - Midtown

Durst Profile:

Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world’s most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive.

Overview:

The Senior Information Technology Support Specialist is responsible for configuring, maintaining, and supporting desktops and laptops across the organization. This role requires quick thinking, adaptability, strong interpersonal skills, and the ability to work efficiently in a fast-paced environment. The Senior IT Support Specialist will handle a wide range of technologies and collaborate across departments to resolve incidents, fulfill service requests, and provide advanced technical guidance. Technical support is provided via phone, email, and our ticketing system with solutions communicated in both technical and non-technical terms.

Responsibilities:

Technical Support & Troubleshooting

  • Install and support PCs, telephone systems, and peripheral devices (printers, scanners, mobile/smartphones).
  • Configure and troubleshoot hardware and software issues across Windows, iOS, and macOS platforms.
  • Use Helpdesk software (Service Desk Plus) to manage IT assets and service requests.
  • Resolve complex hardware, software, and network issues.
  • Troubleshoot LAN access and connectivity issues; escalate when necessary.
  • Provide after-hours support as needed.

User Support & Training

  • Conduct onboarding and training for new users on hardware and software.
  • Prepare instructional documents / SOP’s and videos for IT procedures and applications.
  • Deliver excellent customer service in person, over the phone, and electronically.
  • Educate users on problem prevention and system usage.

Operational Support

  • Handle conference room setups, including device connections to screens.
  • Maintain accurate documentation of technical issues and resolutions.
  • Ensure service delivery aligns with agreed-upon SLAs and departmental guidelines.

Professional Development & Sustainability

  • Attend technical training to stay current with industry trends and technologies.
  • Advocate for and integrate sustainability practices into IT operations.

Qualifications:

Education & Certifications

  • Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
  • A+ and Network+ certifications (or equivalent experience)

Experience:

  • Minimum 3 - 5 years of IT helpdesk/desktop support and application experience.

Skills & Abilities:

  • Strong problem-solving and prioritization skills.
  • Excellent communication and customer service skills.
  • Proficiency in Active Directory, Windows OS, Windows Server environments, and Microsoft Office Suite.
  • Ability to work collaboratively in a team setting.

Salary Range: $70,000 - $85,000 

 

EEOC

Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities.

The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment – Notice of Rights (EEO is the Law).

We seek individuals who exemplify The Durst Organization’s mission of providing the best service to our tenants, residents and partners. If you are ready to make a change and would like to join our team of dedicated professionals please review the currently open job listings and apply for those positions for which you meet the minimum qualifications.

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use the careers site as a result of your disability. To request an accommodation, please click here and let us know the nature of your request and provide your contact information. Please do not direct any other general employment related questions using the link provided. We will only respond to inquiries concerning requests for reasonable accommodations.

The content provided on this site is intended for informational purposes only and is not intended to constitute an offer or solicitation. Despite the efforts of The Durst Organization to provide accurate information on this site, it is not possible to ensure that all information is correct or up to date. Information on this site does not modify or supersede tenants’ lease terms. The Durst Organization assumes no responsibility or liability for any actions taken as a result of using this site, or for errors or omissions in the content found on this server.

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