Human Operations Coordinator

Who We Are

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

What We Stand For and Where You'll Come In

As the Human Operations Coordinator, you will be an integral part of the Human Operations team, with a primary focus on supporting our Customer Experience (CX) function. In this role, you will manage key aspects of the employee lifecycle while ensuring regulatory compliance and contributing to a positive, full-cycle employee experience. You will have a dual focus: handling the day-to-day operations that drive the Humans function and collaborating with the Human Operations team and key stakeholders to optimize processes and lead impactful projects aimed at enhancing efficiency and employee engagement. 

One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.

You are located within a commutable distance to the Nashville office.

How You'll Make An Impact

• Oversee the end-to-end onboarding process, including conducting new hire orientations ensuring new hires have everything they need
• Manage new hire and employee change processes by entering data into the HR tech stack and relevant company systems
• Handle offboarding processes, including inputting terminations into the HR tech stack and coordinating with IT for property retrieval
• Ensure timely and accurate completion of onboarding, employee changes, and offboarding by collaborating with IT, managers, Finance, and the Humans team
• Complete all required new hire paperwork, including I-9 and E-Verify, in compliance with legal timelines
• Manage employee personnel updates throughout the entire employee lifecycle, from onboarding to offboarding
• Support employees with leave management, including FMLA, Parental, and Personal leave, and handle all required documentation
• Maintain accurate and up-to-date employee records and files
• Audit HR systems for consistency and accuracy, consolidate weekly headcount updates, and respond to employee queries
• Support office initiatives and contribute to team projects
• Perform other duties and participate in special projects as assigned

We're Excited About You Because

• You have 1+ years of HR Administrative experience and experience supporting leave of absence
• Plus if you have experience on Workday
• You have experience with Google Suite products, excel and have an affinity for different technology and able to utilize to streamline processes/workflows
• Preferred if you have experience in an employee record system
• Preferred if you have experience using/building out tools to enhance processes
• You can work with a high degree of discretion and professionalism handling confidential information including HIPAA and personal identifiable information (PII)
• You are meticulously organized, detail oriented, and have excellent verbal and written communication
• You believe "problems are treasures" and are open to innovative approaches, solving problems from first principles
• You are constantly seeking better in all processes and able to partner with the Humans team to drive necessary change 
• You love dogs.

Office Guidelines

The office is open and available for all Monday through Friday. We ask all team members to be in office a minimum of 2 - 3 days a week to build a collaborative and invested environment to foster our unique in-person culture we are proud to have. This office policy is subject to change at company discretion.

Our DEI Philosophy:

Our company’s mission is rooted in deep, genuine care for dogs – and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we’re committed to hiring and supporting a diverse workforce, and investing in internal structures, opportunities, hiring/promotions processes, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.

A Few of Our Best Benefits

• Dog-friendly office in Nashville
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO 
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

Equal Employment Opportunity Statement

The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights.