Senior Humans Business Partner, Nashville

Who We Are

The Farmer’s Dog is the fastest growing pet health service company in the US, and was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care – a fresh proposition in an industry riddled with manipulative and misleading marketing. We’re starting by radically improving the $100 billion pet food market, replacing bulk bags of highly-processed pellets with a personalized subscription service that sends healthy, freshly-made dog food, balanced by top veterinary nutritionists, directly to customers’ doors. Our ultimate goal is to create innovative, honest, and delightful experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic and forward-thinking culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered hundreds of millions of meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to our customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

What We Stand For and Where You’ll Come In

The Farmer’s Dog is on a mission to help channel the unconditional love we have for our pets into uncomplicated care. Critical to this mission is ensuring our growing workforce has the programs, mentoring, and support they need to do their best work. Driving that will be our Senior Humans Business Partner who will be directly responsible for providing advisory HR guidance for aligned functional business leaders in order to attract, evolve, engage, and retain top talent.

As the Senior Humans Business Partner, you will anticipate forward facing business needs and support planning accordingly by demonstrating various HR specialties (e.g., Compensation, Performance Management, Learning & Development, Talent Management, Recruiting, Technology, Organization Design). You will be encouraged to build proven relationships with Executives, Business Leaders, and Humans Colleagues to become a trusted advisor on all people topics. You will report to the Director, Humans Business Partner and will have a wide scope of influence across the organization.

One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.

How You'll Make An Impact

• Build trust and serve as a trusted partner to Individual Contributors and People Managers across our Customer Experience function.
• Coordinate, implement and iterate on key talent initiatives in deep partnership with our Humans COEs, particularly around Talent Development, Team Engagement, Performance & Compensation and Retention.
• Collaborate with leaders across the business to understand their goals, challenges and priorities 
• Navigate and resolve employee relations issues, ensuring all situations are treated fairly and with care,proactively looking for themes by using quantitative and qualitative data to anticipate people needs.
• Interpret people-centric data to establish an analytical and metrics-driven approach to recommending systemic solutions and improvements to make risk-based business decisions and recommendations.
• Coach managers and leaders to effectively performance manage and champion a culture of ongoing and continuous feedback, helping them develop and grow their teams
• Key responsibilities snapshot: Program/Project Management (25%), Employee Relations (20%), Organization Design / Organizational Change / Communications (15%), Performance Management (20%), Talent Management (15%), Compensation (5%)

We're Excited About You Because

• You’ve enjoyed 6+ years of progressive HR-centric experience, with at least 3 years as a strategic HR Business Partner in a fast-paced, constantly evolving, sometimes ambiguous environment. 
• You have previously supported a non-exempt populations and have a passion for transforming the employee experience in this space.
• You have experience with employee relations that range in complexity.
• You possess strong solutions-orientation, emotional intelligence, and a collaborative approach to implementing and improving people programs and processes to support the business; experience in the full project management lifecycle (initiation, planning, execution, and closure) is a bonus!!
• Your knowledge of HR practices, including organization design, compensation, performance management, organizational change, executive relationship building, etc., is well-rounded and proven.
• You’ve shown success working cross-functionally, and vertically with senior leaders to influence and motivate change, aligning the people strategy with business goals and growth.
• You are able to thrive in a fast-paced and ambiguous environment, are naturally curious and proactive self-starter, constantly on the lookout for new opportunities and solutions
• You are an owner, have excellent problem-solving skills and can prioritize tasks effectively, with a strong attention to detail
• You are outstanding in both communication (written and verbal) and analytical skills.
• You have familiarity navigating an HRIS and other HR platforms (Workday, Greenhouse, etc.)
• You have strong skills in Google Suite and Microsoft Suite

Office Guidelines

We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement.

Our DEI Philosophy:

Our company’s mission is rooted in deep, genuine care for dogs – and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we’re committed to hiring and supporting a diverse workforce, and investing in internal structures, opportunities, hiring/promotions processes, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.

A Few of Our Best Benefits

• Dog-friendly office in Nashville
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company sponsored mental health benefit and coaching through Modern Health
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug