Manager, CX Recruiting

Who We Are

The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the ninety billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.

To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#LongLiveDogs

What We Stand For and Where You'll Come In

We are seeking a strategic, motivated and hands-on Recruiting Manager of Customer Experience to lead the talent acquisition efforts for our Customer Experience (CX) function. This role is a high volume/hourly TA Leader responsible for leading the recruiters and the strategy for identifying, attracting, and hiring quality talent who can deliver exceptional customer experiences while fostering a collaborative and engaging workplace culture. Reporting into our VP, Talent Acquisition, you will develop innovative recruitment strategies, manage a team, manage end-to-end recruitment processes, and serve as a trusted partner to CX leadership.

One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.

We are skeptical about everything and precious about nothing:  Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.

We consider the customer journey in all of our decisions:  We know that no interaction exists in a silo and therefore understand how important every single one is.  We ensure our strategy sets prospective and new customers up for success and drives long-term retention.  We answer questions and address problems early and proactively.  We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.

We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.

We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.

How You'll Make An Impact

• Develop and implement recruitment strategies aligned with our Customer Experience (CX) team goals
• Partner with leadership to forecast hiring needs and create proactive talent pipelines for critical roles
• Stay current on CX industry trends to identify new talent pools and sourcing channels

Talent Acquisition:

• Oversee the full-cycle recruitment process, including job postings, candidate sourcing, interviewing, and offer negotiation
• Leverage creative sourcing techniques such as community engagement, social media, employee referrals, and networking events
• Work closely with HR and onboarding teams to ensure a seamless transition for new hires
• Track and analyze recruitment metrics to assess hiring effectiveness and improve processes & quality of hires
• Strengthen the company’s employer brand by showcasing the CX team’s culture and career opportunities
• Represent the company at recruitment events, job fairs, and industry conferences.

We're Excited About You Because

• You have 3+ years leading & developing recruiters, preferably in customer experience, customer service, or high volume related industries
• You have 5+ years of recruiting experience 
• You are a player coach who loves recruiting and working alongside their recruiters to achieve our goals while hiring quality talent for TFD
• You have proven experience managing high-volume and specialized recruiting efforts
• You have a strong understanding of CX roles, skills, and industry demands
• You are obsessed with candidate experience and will not settle until we find the best talent for TFD
• You have excellent interpersonal, communication, and project management skills
• You are familiar with Applicant Tracking Systems (ATS) and recruitment tools (e.g., Greenhouse, LinkedIn Recruiter, Indeed, high volume tools etc.);
• You love dogs

Office Guidelines

We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement.

Our DEI Philosophy:

Our company’s mission is rooted in deep, genuine care for dogs – and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we’re committed to hiring and supporting a diverse workforce, and investing in internal structures, opportunities, hiring/promotions processes, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.

A Few of Our Best Benefits

• Dog-friendly office in Nashville
• Market-competitive compensation and equity packages
• Comprehensive Healthcare, Dental, and Vision
• Company supported mental health benefits
• 12 week paid parental leave
• Competitive 401k plan with company match
• Flexible PTO 
• Discounted fresh food for your pup
• Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug

Equal Employment Opportunity Statement

The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights.