
Manager, Humans Operations
Who We Are
The Farmer’s Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We’re starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers’ doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.
To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
#LongLiveDogs
What We Stand For and Where You’ll Come In
We’re looking for a Manager, Humans Operations to join the Humans team at The Farmer’s Dog. You’ll own and continuously improve the core operational practices—like employee data management, onboarding/offboarding, leaves administration, and compliance documentation—that ensure a seamless and scalable employee experience. You’ll serve as a trusted operational partner across the broader Humans team and key business functions (Legal, Finance, IT), helping ensure that programs and systems are executed with clarity, consistency, and care.
Reporting to the Director, People Operations, you’ll lead the HR Operations (HOps) team and bring strategy to life through thoughtful execution of processes that power every stage of the employee lifecycle. This is a high-impact, people-centered role for someone who thrives in driving operational excellence, scaling systems, and mentoring others.
One Team: We don’t think of ourselves as “Acquisition Marketers”, “Engineers”, “Data Analysts”, or “Product Managers”. Beyond denoting skill sets and areas of expertise, we don’t think departments matter. We’d rather align ourselves to the goals we’re working to achieve and make sure we have necessary subject matter expertise to drive meaningful impact. We strive to orient ourselves around customer problems TOGETHER – getting the right people, with the right context, in the right rooms/Zooms to solve problems holistically.
We are skeptical about everything and precious about nothing: Ideas can and should come from anywhere, and we aren’t tied to our own. We proactively source input. We talk to our customers and leads regularly and are quick to change course if we know there’s a better or more impactful way to solve problems.
We consider the customer journey in all of our decisions: We know that no interaction exists in a silo and therefore understand how important every single one is. We ensure our strategy sets prospective and new customers up for success and drives long-term retention. We answer questions and address problems early and proactively. We understand the value of different channels, initiatives, and messages and know how to articulate impact and advocate for prioritization holistically.
We Execute For Impact: We don’t subscribe to “best practices” or “industry KPIs”. We’re uninterested in how we compare to “benchmarks”; instead we orient ourselves around being the best we can possibly be. Similarly, we don’t subscribe to rigid or classical expectations of roles – i.e. acquisition is hyper-focused on improving customer retention and experience.
We Are Focused and Work Without Assumption: We are not beholden to ideas. We have goals and believe everything beyond that is a series of hypotheses to validate. To that end, we seek to work in sequence and not in parallel. We constantly ask ourselves, “what’s the most important hypothesis I should be working on right now? How do I confirm or reject that hypothesis as fast as possible?”. We rarely have timelines/deadlines and are constantly taking in new information and adjusting our priorities accordingly. We don’t expect to be perfect the first time.
How You'll Make An Impact
Lead and Develop the Humans Operations Group
- Lead, manage, and mentor the Humans Operations (HOps) group, including overseeing daily responsibilities, goal-setting and coaching the group on growth and development to set them and the function up for long-term success.
- Drive a culture of accountability, collaboration, and service orientation.
Lead and Improve Core Humans Operations
- Manage and coach the Humans Operations (HOps) team in the execution of employee lifecycle transactions (e.g., onboarding, job changes, offboarding, leaves) in Workday and other systems, ensuring timely, accurate, and people-centered service.
- Lead the team in maintaining, documenting, and continuously improving operational processes to drive clarity, compliance, and an excellent employee experience.
- Partner with internal stakeholders to troubleshoot operational issues, escalate risks as needed, and support smooth, timely resolution.
Drive Cross-Functional Execution and Operational Enablement
- Execute and maintain scalable, people-centered operational processes that align with Humans team programs and priorities.
- Collaborate with cross-functional partners across the Humans group (e.g., Total Rewards, Talent Acquisition, People Analytics, HRBPs) and internal teams like IT, Cybersecurity, and Finance to support smooth operational execution.
- Support the Humans team budget process by coordinating spend tracking, maintaining documentation, and partnering with leadership during planning and forecasting cycles.
Champion Compliance, Data Integrity, and Governance
- Maintain audit-ready documentation and file management practices in alignment with company policies and legal requirements.
- Support labor law compliance efforts by following established processes, maintaining templates, and escalating potential risks when identified.
- Partner with Legal, Finance, and other teams to support employment documentation, audit preparation, and compliance recordkeeping, helping balance risk management with operational agility.
We're Excited About You Because
- You bring about 8 years of HR experience, including 2+ years of leading HR Ops teams.
- You have experience leading and coaching a team to achieve operational goals, fostering growth through regular feedback and a focus on continuous improvement.
- You are passionate about building seamless employee experiences and bring positivity, accountability, and empathy to every interaction.
- You are a natural cross-functional collaborator, ready to jump in and support operational improvements wherever needed across the broader Humans group.
- You have supported or partnered closely on compliance initiatives like SOX, SOC2, or ISO audits.
- You have 2+ years of hands-on experience with Workday, as well as experience partnering with HRIS functions, and can clearly communicate process flow to be captured into clean, accurate business processes.
- You have experience with Google Suite, and Notion experience is a plus..
- You have strong project management skills, and you’re comfortable driving initiatives across multiple stakeholders and timelines.
- You are a builder at heart—able to assess, improve, and scale processes with an eye toward the future.
- You believe problems are treasures and approach challenges with curiosity, creativity, and first-principles thinking.
- You are able to thrive in a fast-paced and ambiguous environment, naturally curious and proactive self-starter, constantly on the lookout for new opportunities and solutions.
- You're a skilled communicator and have the ability to absorb and distill complexity into simple terms to drive decision making.
- You love dogs!
Office Guidelines
We are an in-office culture, made of in-office people who thrive on the collaboration and magnetism of working in a shared space. We are seeking individuals who excel in this type of environment, where being present fosters deeper connections and engagement.
Our Belonging Philosophy:
Our company’s mission is rooted in deep, genuine care for dogs – and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we’re committed to supporting a diverse workforce, and investing in internal structures, opportunities, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.
A Few of Our Best Benefits
- Dog-friendly office in Greenwich Village
- Market-competitive compensation and equity packages
- Comprehensive Healthcare, Dental, and Vision
- Company supported mental health benefits
- 12 week paid parental leave
- Competitive 401k plan with company match
- Flexible PTO
- Discounted fresh food for your pup
- Your pet interrupting video calls (and in-person meetings) is now a feature, not a bug
We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is $120,000.00 - $140,000.00 USD Annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change.
Equal Employment Opportunity Statement
The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights.
Reasonable Accommodations
TFD complies with applicable federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact humansops@thefarmersdog.com.
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