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Front Desk Associate - Baptist Health IcePlex

Baptist Health IcePlex, Fort Lauderdale, FL

The Florida Panthers enter the 2025-26 season as the two-time defending Stanley Cup Champions, having gone to the Stanley Cup Final in each of the past three seasons. The National Hockey League’s southernmost team, the Panthers have reached the postseason in a club-record six consecutive campaigns. The Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise, the Panthers IceDen in Coral Springs, the new state-of-the-art practice facility Baptist Health IcePlex in Fort Lauderdale, as well as the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful.

 An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program ‘Heroes Among Us’ honors a United States military veteran at every game and the Florida Panthers Foundation has four main focuses including veterans affairs, children's health and education, raising awareness for the endangered Florida panther and growing youth hockey.

 

Job Title: Front Desk Associate - Baptist Health IcePlex
Department: WM – Front Office
Reports To: Front Desk Manager
FLSA: Non-Exempt
Employment Type: Part-Time
Location: FTL War Memorial – Baptist Health IcePlex.

 

Job Summary:
This is an entry-level position within the front office at Baptist Health IcePlex at FTL War Memorial. The ideal candidate will have a friendly and outgoing personality while also being very detail orientated and possessing strong customer service skills. They should be responsible, very professional and able to handle complicated situations and a variety of personalities.

 

Essential Duties and Responsibilities:

  • Facilitate customer registration by using the point-of-sale system to register and take payments for figure skating programs, hockey leagues, private lessons, public skating, birthday parties, etc.
  • Process cash/credit card payments and count out cash register at the end of each shift.
  • Answer in-coming phone calls. Be able to answer any questions a caller may have, transfer them to another department as needed, and take & distribute accurate messages.
  • Operate office electronics including photocopiers/scanners, Point of Sale system, telephone system and personal computers.
  • Assist upper management with booking birthday parties and camp field trips.
  • Greet and interact with customers to provide information about upcoming programs, camps, and events.
  • Maintain a clean and organized front office. Restock program flyers as needed, inform upper management when new orders are needed.
  • Help with daily projects like stuffing goodie bags, creating locker room schedule, inventory counts, etc.
  • Other duties as assigned.

 

Qualifications:

  • Must be at least 17 years of age
  • Must have strong communication skills, be detailed and possess excellent problem-solving skills.
  • Must be proficient with Microsoft Word and Excel.
  • Must be able to handle a fast paced environments and multiple tasks at once.

Position Type/Expected Hours of Work:
This is a non-exempt part-time position. Must be able to work flexible hours, nights, weekends, and holidays as needed.

  • Must be a team player and have a positive attitude.
  • Company Core competencies: work ethic, thriving in adversity, and empathy

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

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