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Guest Service Ice Monitor Representative - IceDen

Panthers IceDen, Coral Springs, FL

The Florida Panthers enter the 2025-26 season as the two-time defending Stanley Cup Champions, having gone to the Stanley Cup Final in each of the past three seasons. The National Hockey League’s southernmost team, the Panthers have reached the postseason in a club-record six consecutive campaigns. The Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise, the Panthers IceDen in Coral Springs, the new state-of-the-art practice facility Baptist Health IcePlex in Fort Lauderdale, as well as the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful.

 An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program ‘Heroes Among Us’ honors a United States military veteran at every game and the Florida Panthers Foundation has four main focuses including veterans affairs, children's health and education, raising awareness for the endangered Florida panther and growing youth hockey.

Job Title: Guest Service Ice Monitor Representative - IceDen
Department: Guest Service
Reports To: Guest Service Manager
FLSA: Exempt or Non-Exempt
Employment Type: Part-Time
Location: Panthers IceDen- Coral Springs

 

Job Summary:
A Guest Service Ice Monitor representative’s primary focus is to monitor the ice during all public skating sessions to ensure safe and fun environment for all participants.

 

Essential Duties and Responsibilities:

  • Monitors all public session skating events both on and off the ice.
  • Assists in the general maintenance and upkeep of the ice arena area including sweeping, cleaning, and other custodial duties to ensure the overall cleanliness of Panthers Iceden lobby and rentals areas.
  • During public skating, issues skates and monitor the skate rental counter.
  • Maintains rental skates.
  • Supervises skating to ensure safe operations.
  • Always provides excellent customer service and ensures that all policies are properly implemented.
  • Knows emergency procedures for building and evacuation plan.
  • Performs additional duties as required.

 

Qualifications:

  • 16 or older, college student preferred
  • Strong Ice-Skating skills; must be able to skate and pass a skating test.
  • Effective leadership skills
  • Must have a positive attitude and be willing to work
  • Prior Ice-Skating rink experience preferred.
  • Professional appearance and presentation
  • Comfortable working in a fast-paced environment
  • Must be able to lift items up to 50 pounds
  • Must be available to work Friday nights and weekends.

 

Position Type/Expected Hours of Work:
This is a non-exempt position. Must have flexible hours with the ability to work nights, weekends and holidays as needed.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

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