Event Day Command Post Representative
The Florida Panthers enter the 2025-26 season as the two-time defending Stanley Cup Champions, having gone to the Stanley Cup Final in each of the past three seasons. The National Hockey League’s southernmost team, the Panthers have reached the postseason in a club-record six consecutive campaigns. The Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise, the Panthers IceDen in Coral Springs, the new state-of-the-art practice facility Baptist Health IcePlex in Fort Lauderdale, as well as the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful.
An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program ‘Heroes Among Us’ honors a United States military veteran at every game and the Florida Panthers Foundation has four main focuses including veterans affairs, children's health and education, raising awareness for the endangered Florida panther and growing youth hockey.
Job Title: Event Day Command Post Representative
Department: Facility Operations
Reports To: Sr. Manager, Facility Operations
FLSA: Non-Exempt
Employment Type: Part-Time
Location: Amerant Bank Arena
Job Summary:
The Command Post position is an event-based position. This person will act as a central hub for the department and is responsible for the data entry of work orders as they are called in via walkie-talkie during events and hockey games. The information called out often involves patrons’ safety and is time sensitive, so it is imperative the person fulfilling this role is detail oriented and works well under pressure, coordinating responses and ensuring these work orders are closed in a timely fashion to prevent the situation from escalating.
Essential Duties and Responsibilities:
- Data entry: incoming calls need to be logged into our work order system.
- Communication management: Relaying critical information to the corresponding personnel.
- Coordinating responses with counterparts from other departments.
- Monitor relevant incoming information from various sources in efforts to prevent duplicate work orders and calls.
Qualifications:
- High School Diploma or equivalent
- Technical proficiency encouraged
- Detail oriented
- Strong communication skills
Position Type/Expected Hours of Work:
This is a non-exempt (hourly) position. Must be able to work flexible hours, nights, weekends, and holidays as needed.
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At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.
We welcome all to apply and join our team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
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