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Manager, Ticket Operations

Amerant Bank Arena, Sunrise, FL

The Florida Panthers enter the 2025-26 season as the two-time defending Stanley Cup Champions, having gone to the Stanley Cup Final in each of the past three seasons. The National Hockey League’s southernmost team, the Panthers have reached the postseason in a club-record six consecutive campaigns. The Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise, the Panthers IceDen in Coral Springs, the new state-of-the-art practice facility Baptist Health IcePlex in Fort Lauderdale, as well as the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful.

 An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program ‘Heroes Among Us’ honors a United States military veteran at every game and the Florida Panthers Foundation has four main focuses including veterans affairs, children's health and education, raising awareness for the endangered Florida panther and growing youth hockey.

Job Title: Manager, Ticket Operations
Department: Ticket Operations
Reports To: Director, Ticket Operations
FLSA: Exempt
Employment Type: Full-Time
Location: Amerant Bank Arena & FTL War Memorial

 

Job Summary:


The Manager, Ticket Operations will be a highly organized and detail oriented professional with a passion for improving operational efficiencies and experiences for Amerant Bank Arena and FTL War Memorial Auditorium patrons.

Primary responsibilities include ensuring daily operations run proficiently through creation and implementation of ticket operations procedures, establishing operations training and development programs, oversight of event builds, inventory management, and event day scanning procedures.

The Manager will share responsibility of maintaining strong relationships with patrons, partners, venue staff, and executives in a manner that elevates customer service standards.

 

Essential Duties and Responsibilities:

Specific duties include but are not limited to:

  • Support the Director and VP with execution of daily operations and administration of department
  • Primary operations contact for Amerant Bank Arena; plan, build, and execute all aspects (event build, price codes, offers, scanning, box office setup, etc.)
  • Serve as ticket operations Manager on Duty for majority of events
  • Coordinate effective collaboration with designated departments including ticket sales & service, marketing, venue operations, corporate partnerships, business intelligence and strategy & insights regarding the overall coordination and impact of ticket operations.
  • Cultivate alliance with box office staff to uphold high guest service standard
  • Primary operations contact for event programmer, promoters, and internal VIP requests
  • Manage Part Time Staff and a Full Time Coordinator
  • Primary operations resource for sales & service ticket inquiries/issues
  • Manage fulfillment timelines and execution for each event
  • Continuously identify and suggest processing efficiencies for sales and ticket operations
  • Maintain and cleanse ticket data within the SeatGeek database
  • Oversee preparation of daily financial reconciliation reports and chargeback disputes
  • Formulate and complete special projects, reports as assigned by management
  • Manage daily & event day box office operations and staff

 

Qualifications:

  • Strong skillset in Excel for reporting-based needs.
  • Ability to prioritize, delegate workload, and solve problems efficiently and quickly
  • Ability to provide excellent customer service to all internal and external clients by representing the organization and department professionally
  • Assertive, motivated, self-starter, autonomous, collaborative, curious
  • Strong attention to detail, excellent interpersonal skills, and effective oral and written communication skills.
  • Ability to work independently and as a part of a high functioning team.
  • A minimum of 2-4 years of related work experience
  • Prior utilization of SeatGeek ticketing system experience preferred
  • Experience in sports and/or entertainment industry

 

Position Type/Expected Hours of Work:
This is an exempt position. Must be able to work flexible hours, nights, weekends, and holidays as needed.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

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