Front Office Manager, War Memorial

Organization Overview:
The Florida Panthers enter their 33^rd season in 2026-27 as one of the National Hockey League’s premier franchises. As back-to-back Stanley Cup champions in 2024 and 2025, the Cats have emerged victorious in 11 of their past 12 postseason series and have captured four Eastern Conference championships. The Panthers are led by President of Hockey Operations & General Manager Bill Zito entering his seventh season, and President of Business Operations Michael White who begins his first full season.

As the NHL’s southernmost team, the Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise; the Panthers IceDen in Coral Springs; the state-of-the-art Baptist Health IcePlex in Fort Lauderdale; and the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful year-round.

An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program, “Heroes Among Us,” honors a United States military veteran at every game. The Florida Panthers Foundation focuses on four core pillars: veterans’ affairs; children’s health and education; raising awareness for the endangered Florida Panther; and growing youth hockey throughout the region. The Panthers remain committed to empowering our fans to live sustainably and to strengthen the resiliency of our diverse communities throughout Florida and the tri-county area.

Front Office Manager, War Memorial

• Organization: Florida Panthers Hockey Club
• Department: Front Office
• Reports To: Assistant General Manager, War Memorial
• FLSA Status: Exempt (Salaried)
• Employment Type: Full-Time
• Location: FTL War Memorial, Fort Lauderdale, FL — On-Site
• Schedule: Flexibility required for early mornings, late nights, weekends, and holidays as needed

Position Summary

The Front Office Manager is responsible for the operation of the front office, including customer interface; day-to-day management of the point-of-sale payment, registration, and reconciliation functions; and general office administration duties. This position has primary responsibility for presenting a strong customer service orientation and maintaining high customer satisfaction.

Responsibilities

• As directed by the Assistant General Manager, assist with adding new programs to the point-of-sale system for purchase
• Monitor website to ensure it accurately reflects the totality of our programming; communicate with department heads and managers regarding the need for updates and corrections
• Assist other department heads as directed by the Assistant General Manager, including monitoring customer payment plans to keep them current, answering phone calls, and creating/updating locker room schedules as needed
• Assist in planning, forecasting, and achieving key metrics in the annual budget
• Responsible for hiring, training, scheduling, and oversight of all front office associates and ice guards; ensure front office personnel consistently follow all policies and procedures, including creating training manuals for each department and scheduling bi-annual First Aid and CPR training for all staff to remain compliant
• Direct responsibility for managing cash on hand, cash reconciliations, and daily deposits
• Use point-of-sale system to register and take payments for all programs; assist with booking birthday parties, field trips, and other group events
• Collaborate with different departments to plan and execute rink events and activities
• Answer incoming phone calls and act as a conduit to ensure all customers receive accurate information; forward calls as appropriate and follow up with all messages left ideally within 24 hours but no more than 48 hours
• Send and respond to customer emails ideally within 24 hours but no more than 48 hours
• Become intimately familiar with the details of upcoming programs, camps, and events, and all internal resources available to obtain information outside of your realm of knowledge
• Operate office machines including, but not limited to, photocopiers and scanners, Point of Sale system, Microsoft Suite programs, and other computer programs
• Regularly inventory office uniforms and order front office supplies
• Serve as Manager on Duty as schedule dictates
• Other duties as assigned

Qualifications

• Experience working in a multi-person office environment or equivalent
• Strong oral and written communication skills, detailed orientation, and effective problem-solving skills
• Able to handle fast-paced environments and effectively prioritize and execute multiple competing needs
• Highly coachable team player with a strong work ethic and desire to build a career in professional sports

Position Requirements

• Must be able to work early mornings, late nights, weekends, and holidays
• Ability to move about a large facility, including ascending/descending two floors of offices and amenities
• Ability to install, remove, replace, and transport items weighing up to 25 pounds

Work Environment

This position works in a professional ice hockey practice facility, where the noise level is generally high, crowd traffic is heavy, and temperatures are often cold; lights are bright or dark with occasional exposure to flashing lights.

Diversity, Equity & Inclusion

At the Florida Panthers, Arena Operating Company, Panthers Ice Den, and Sanza Food Service we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business. We welcome all to apply and join our team.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.