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Operations - IceDen

Panthers IceDen, Coral Springs, FL

Organization Overview:
The Florida Panthers enter their 33rd season in 2026-27 as one of the National Hockey League’s premier franchises. As back-to-back Stanley Cup champions in 2024 and 2025, the Cats have emerged victorious in 11 of their past 12 postseason series and have captured four Eastern Conference championships. The Panthers are led by President of Hockey Operations & General Manager Bill Zito entering his seventh season, and President of Business Operations Michael White who begins his first full season.

As the NHL’s southernmost team, the Panthers operate four facilities in Broward County, Florida: Amerant Bank Arena in Sunrise; the Panthers IceDen in Coral Springs; the state-of-the-art Baptist Health IcePlex in Fort Lauderdale; and the renovated War Memorial Auditorium, which hosts concerts and events for the South Florida faithful year-round.

An organization with deep roots in the community, the Panthers are owned by Vincent J. Viola, a graduate of the United States Military Academy at West Point and a veteran of the U.S. Army. Emphasizing a culture of selfless service both on and off the ice, the Panthers pillar program, “Heroes Among Us,” honors a United States military veteran at every game. The Florida Panthers Foundation focuses on four core pillars: veterans’ affairs; children’s health and education; raising awareness for the endangered Florida Panther; and growing youth hockey throughout the region. The Panthers remain committed to empowering our fans to live sustainably and to strengthen the resiliency of our diverse communities throughout Florida and the tri-county area.

 

Operations Manager

  • Organization: Florida Panthers Hockey Club
  • Department: Arena Operations
  • Reports To: General Manager
  • FLSA Status: Exempt (Salaried)
  • Employment Type: Full-Time
  • Location: Florida Panthers Ice Den, Coral Springs, FL — On-Site
  • Schedule: Flexibility required for evenings, weekends, and holidays

Job Summary

The Operations Manager is responsible for the daily activities required to run, maintain, and service the facility and/or events, performing the following duties personally or through subordinate supervisors.

Job Functions

Specific duties include but are not limited to:

  • Direct, supervise, and schedule all aspects of Operations, including Engineering; Building and Grounds; Ice Maintenance and Zambonis; Technical Services; Security; and Custodial Services
  • Coordinate Operations activities with other departments and event-related contractors to ensure facility readiness and smooth operation of events
  • Implement and update facility rules, regulations, policies, and procedures
  • Provide clear, concise, and timely communication of directives to other departments
  • Ensure that the Operations Department receives pertinent information for the most effective use of the facility and staffing
  • Oversee maintenance of the physical plant, systems, and equipment
  • Assist in the preparation of the Annual Operating Budget and recommend capital budgets for 1-year and 5-year long-range repairs and improvements to the facility
  • Authorize the requisition of equipment and supplies within budget guidelines; provide yearly inventory of all equipment
  • Ensure all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures are followed
  • Develop programs to train all employees on Fire/Life Safety, Emergency, and OSHA Procedures
  • Investigate, analyze, and resolve operational problems and complaints; conduct periodic staff meetings to discuss procedures, problems, and policy changes
  • Work closely with the General Manager in the preparation and negotiation of Service Agreements
  • Review contracts for compliance with events and/or government specifications and suitability for occupancy
  • Negotiate with vendors, unions, contractors, and/or service providers
  • Develop and implement preventive maintenance schedules, emergency procedures, safety and Risk Management policies in compliance with all corporate and governmental regulations
  • Act as liaison to public utility, environmental, and energy agencies; assist GM in implementation of energy saving guidelines
  • Coordinate and oversee special projects such as construction, remodeling, or expansion
  • Plan and direct outside vendors/contractors to ensure compliance with contracts and safety requirements
  • Serve as Staff Duty Officer (SDO) as required
  • All other duties and responsibilities as assigned

Qualifications

  • Prior ice rink maintenance experience and sports arena/facility management experience strongly preferred
  • Comprehensive knowledge and understanding of building systems, equipment, maintenance procedures, tools, controls, and construction practices
  • Ability to meet the physical demands of the job, including lifting up to 50 lbs
  • Strong team player with good self-motivational skills
  • Sound organizational and time-management skills
  • Job reliability, diligence, dedication, and attention to detail
  • Flexibility with work schedule — nights, weekends, and holidays required
  • Highly organized and detail-oriented with a focus on quality and consistency
  • Excellent written and verbal communication skills
  • Solid computer skills with proficiency in Microsoft Word, Excel, and PowerPoint required
  • Positive attitude and strong work ethic; must have a team-first mentality with an eagerness to learn
  • Must be able to maintain and abide by organizational confidentiality standards
  • Ability to work under fluid deadlines and complete tasks in a timely and efficient manner

Position Type / Expected Hours of Work

This is a full-time exempt (salaried) position. Must be able to work flexible hours, nights, weekends, and holidays as needed.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

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