Back to jobs

Office Experience Manager H/F

Paris

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners. 

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products: 

  • đŸ“±TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
  • đŸ’»TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
  • 💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.  

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

 

Les responsabilitĂ©s clĂ©s de ce poste: 

Compétences Techniques et Opérationnelles :

Gestion administrative avancée :

  • Supervision de l'ensemble des processus administratifs, y compris la gestion des contrats de prestataires, des factures, et des archives.
  • Optimisation des procĂ©dures administratives pour amĂ©liorer l'efficacitĂ©.
  • Coordination avec la direction pour aligner les initiatives administratives sur les objectifs stratĂ©giques de l'entreprise.
  • Support au  processus d'onboarding et d'offboarding des employĂ©s.
  • Contribution Ă  la mise en place de programmes de bien-ĂȘtre au travail.

Support à la réservation de voyage :

  • Savoir utiliser notre plate-forme de rĂ©servation de voyages pour aider nos collaborateurs : crĂ©ation de profils, rĂ©servation de voyages dans la cas de venue de visiteurs, etc.

Organisation et Gestion d'ÉvĂ©nements :

  • Planification, coordination, et gestion de grands Ă©vĂ©nements d'entreprise.
  • Collaboration avec certaines Ă©quipes pour des Ă©vĂ©nements spĂ©cifiques (lancements, sĂ©minaires, formations).
  • NĂ©gociation avec les fournisseurs et les prestataires pour optimiser les coĂ»ts et la qualitĂ© des services.

Gestion des Locaux et des Services Généraux :

  • Supervision des opĂ©rations de maintenance et d'entretien des bureaux.
  • Gestion des relations avec les prestataires de services (sĂ©curitĂ©, nettoyage, etc.).
  • AmĂ©lioration continue des espaces de travail pour maximiser le confort et la productivitĂ© des employĂ©s.

Compétences Interpersonnelles et Managériales :

  1. Leadership et Gestion d'Équipe :
    • CapacitĂ© Ă  superviser et Ă  encadrer une petite Ă©quipe administrative.
    • Leadership dans la gestion des projets transverses impliquant plusieurs dĂ©partements.
    • Mentorat des membres juniors de l’équipe pour dĂ©velopper leurs compĂ©tences.
  2. Excellente Communication :
    • CompĂ©tences en communication avancĂ©e pour interagir avec la direction, les Ă©quipes internationales et les diffĂ©rentes Ă©quipes avec lesquelles vous serez en contact: comptabilitĂ©, RH, lĂ©gale, etc. 
    • CapacitĂ© Ă  rĂ©diger des communications internes et des prĂ©sentations claires et convaincantes.
    • Diplomatie et assertivitĂ© dans la gestion des conflits ou des situations dĂ©licates.
  3. Polyvalence et Flexibilité :
    • CapacitĂ© Ă  jongler entre plusieurs responsabilitĂ©s complexes avec efficacitĂ©.
    • AdaptabilitĂ© Ă  des changements rapides dans l'organisation ou les prioritĂ©s.
    • CapacitĂ© Ă  anticiper les besoins futurs de l'entreprise et Ă  s'y prĂ©parer proactivement.
  4. Discrétion et Confidentialité :
    • Gestion rigoureuse des informations sensibles et stratĂ©giques de l'entreprise.
    • Mise en place de politiques de confidentialitĂ© et de sĂ©curitĂ© des donnĂ©es.

Compétences d'Adaptabilité et de Résolution de ProblÚmes :

  1. DĂ©brouillardise et Autonomie :
    • CapacitĂ© Ă  trouver des solutions innovantes face aux dĂ©fis complexes.
    • Gestion des imprĂ©vus avec calme et efficacitĂ©, en prenant des dĂ©cisions informĂ©es.
    • Une capacitĂ© Ă  dĂ©velopper des relations de travail efficaces avec les employĂ©s Ă  tous les niveaux de hiĂ©rarchie 
    • Vous ĂȘtes une personne soucieuse du dĂ©tail, proactive et qui rĂ©sout les problĂšmes facilement
  2. Orientation Stratégique :
    • CapacitĂ© Ă  aligner les initiatives d'office management avec les objectifs stratĂ©giques de l'entreprise.
    • Vision Ă  long terme pour anticiper les besoins en infrastructure et en services gĂ©nĂ©raux.
  3. Amélioration Continue :
    • Initiative dans l’optimisation des processus internes pour amĂ©liorer l'efficacitĂ© et rĂ©duire les coĂ»ts.
    • Suivi des tendances et des meilleures pratiques dans le domaine de l'office management.

Compétences Linguistiques :

  • Excellente maĂźtrise Ă©crite et orale du français et de l'anglais : indispensable pour interagir avec les Ă©quipes internationales et les prestataires Ă©trangers.

Qualifications et Expérience :

  • ExpĂ©rience : Au moins 5 ans d'expĂ©rience dans un rĂŽle similaire, avec une expĂ©rience avĂ©rĂ©e en gestion d'Ă©quipe ou de projets complexes et de prĂ©fĂ©rence dans un environnement et une entreprise de taille semblables.
  • Connaissance du secteur de la restauration et du numĂ©rique : Un atout significatif pour comprendre les besoins spĂ©cifiques de TheFork.

Ce profil seniorisé requiert une grande autonomie, une capacité à prendre des initiatives stratégiques pour soutenir efficacement la direction de TheFork dans la gestion quotidienne et les projets à long terme.

Enfin vous avez une attitude positive, vous aimez ce que vous faites et en faire profiter les autres. 

 

What we offer you  

😄 An awesome team 

🏠 A permanent contract (that can be useful in life) 

💚 Complementary time off to spend with your loved ones 

💾 Competitive fixed salary, bonus and equity (yes, equity!) 

🍕 Lunch vouchers available for each working day + some free Yums (because yes, we like to try our best restaurants) 

🌎 International teams and a multicultural environment spanning 10 offices across Europe

đŸ€Highly inclusive working environment

đŸ€žâ€â™€ïž Lifestyle benefits that can be used to reimburse  expenses related to physical and leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

đŸ‘¶ Financial benefits in the events of a birth, adoption, PACS, or wedding  

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

🚝 Transportation allowance 

đŸ„ 72% of health insurance fully covered by the company 

đŸ‘©â€đŸŠœ Life & Disability Insurance at no cost to the employee

🍮 Amazing offices with dining, a coffee point on each floor, and leisure area    

đŸŽ€ Team building events  

 

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

 

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly

#LI-AD2

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in The Fork’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.