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Senior Manager Client Development (Gift Cards)

Milan

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners. 

Finding the best dining experience for our Diners community or boosting restaurant performance for our Restaurateurs Partners has never been easier thanks to our signature products: 

  • 📱TheFork App: our free restaurant discovery & booking app that helps you find your next table with ease.
  • 💻TheFork Manager: our innovative software tool that digitizes restaurant operations, empowering our Restaurateurs to manage bookings efficiently and boost their revenue.
  • 💳TheFork PAY and TheFork Gift Card: quick and easy ways to pay directly from TheFork app

At TheFork, we also believe that people truly make the difference. None of this would be possible without our vibrant Forkies community. Our strong core values—Better Together, Ownership, Respect, and Growth—are the guiding principles of everything we do, shaping our behaviors: “Come as you are,” “Dig in,” and “Make it Memorable”.  

TheFork leads the restaurant booking market in Europe and operates in 11 countries. Our offices boast a fully international team working together in a flexible, multicultural, and constructive environment that provides everyone with space to grow, both professionally and personally.

To learn more about TheFork and our Forkies, explore our official site: https://www.careers.thefork.com

What you will do:

We are seeking a Senior Manager of Client Development to lead and execute the partnership strategy for TheFork Gift Cards. This role will focus on driving sustainable revenue growth by developing high-value partnerships with large accounts and expanding direct sales channels (B2C). The ideal candidate is a strategic thinker with a strong commercial mindset, adept at managing international teams and negotiating at C-Level. You will also: 

  • Define and execute a strategic business development plan to scale the Gift Cards business through partnerships and direct sales.Develop and prioritise a structured framework to manage, optimise, and expand the portfolio of partners, maximising both short- and long-term value.
  • Identify, negotiate, and secure high-value partnerships with C-Level stakeholders across multiple industries.
  • Build and nurture long-term relationships with key partners to unlock new revenue opportunities and drive ongoing success.Lead and grow an international team of New Business Developers across Spain, Italy, and France, while exploring potential opportunities in new markets.
  • Equip the team with the right tools, resources, and training to enhance performance, increase conversion rates, and ensure continuous development.
  • Define KPIs and performance metrics to measure success, optimise team effectiveness, and refine partnership strategies.Collaborate cross-functionally with Marketing, Product, and Finance teams to align business goals and drive results.
  • Stay ahead of industry trends by identifying new gift card formats, features, and distribution channels that align with customer needs and market opportunities.
  • Identify new gift card formats, features, and distribution channels that align with customer needs and market trends.

Who you are:

You Must Meet These Critical Qualifications:

    • 6+ years of experience in business development, client partnerships, or customer success management
    • Proven track record of building and managing strategic partnerships that drive revenue growth.
    • Experience leading international teams and managing senior-level professionals.
    • Exceptional negotiation, communication, and relationship-building skills.
    • A strategic and results-driven mindset, with the ability to execute and deliver measurable impact.
    • Fluency in Italian and English

You can impress with these additions:

  • Experience within the gift card, payments, or e-commerce sectors.
  • Proficiency in Spanish or French.

What we offer:

😄 An awesome team 

🏠 A permanent contract (that can be useful in life) 

⚖️Flexible working environment (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Competitive fixed salary, bonus and equity (yes, equity!) 

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝 Highly inclusive working environment 

🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

🏥Health insurance fully covered by the company 

👩‍🦽 Life & Disability Insurance at no cost to the employee

💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure 

🍴 Amazing offices with dining, coffee points and leisure area    

🎤 Team building events

 

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

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