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Product Specialist - Onboarding and B2B Trainer

Madrid, Spain

Join our Movement and Champion Restaurant Culture! 💚

 

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

What you will do:

  • The B2B Trainer will focus on training our restaurants in our software solutions.
  • You have to adapt your pitch to many type of restaurants by phone; in the restaurant or running virtual trainings.
  • Getting our restaurants to understand that the digitalization of their establishment is a step for their development
  • Make our restaurants change their way of working and use our services appropriately
  • Create needs to upsell and cross-sell products.
  • Availability to travel
  • Collect and share feedback from restaurants with our product teams to help improve our tools and training methods.
  • Collaborate closely with Sales and Account Managers to ensure a smooth onboarding and long-term adoption.
  • The role requires the ability to work independently to meet individual goals tracking training effectiveness and adoption KPIs.
  • Support continuous learning by creating training materials (guides, videos, webinars).
  • Act as a product ambassador, always up to date on new features and able to explain them simply to restaurateurs.

Who you are:

  • Self-motivation and a proactive attitude is key to being successful in the role
  • Strong storytelling and presentation skills (to make technical concepts simple and engaging).
  • Empathy and active listening, to adapt communication to different types of restaurant owners/managers.
  • Resilience and patience — some restaurants may be resistant to change.
  • Data-driven mindset (comfortable with metrics, dashboards, KPIs).
  • Organizational and time management skills to balance multiple trainings and follow-ups.
  • Flexibility and adaptability in a fast-changing tech environment.
  • Pedagogical orientation
  • Problem-solving skills
  • Experience with e-learning platform and SAAS systems
  • Strong ability to influence at all levels, strong instruction and teaching skills
  • Previous experience of at least one year in a commercial, prospecting and customer management B2B online environment and / or leisure-restoration.
  • Languages: Native in Spanish and High Level of English
  • Excellent communication and people skills
  • Serious and committed, with polite and positive attitude
  • Experience with restaurants
  • Knowledge of Salesforce a bonus

What we offer you  

😄 An awesome team (not everybody like our jokes, but we try our best) 

🏠 A Permanent Contract

⚖️ Flexible working environment (2 days home office per week) 

💸 Competitive fixed salary, bonus and equity (yes, equity!) 

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

🌎 International teams - More than 30 nationalities and 16 offices worldwide 

🏳️‍🌈 Highly inclusive working environment 

🤸‍♀️ Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

😌 Free access to the Calm app  

⏳ A program dedicated to help you have the best work/life balance 

🏥 Health insurance fully covered by the company 

👩‍🦽 Life Insurance and Disability at no cost to the employee  

🍴 Amazing offices with dining, coffee point on each floor, and leisure area    

🎤 Team building events (we love karaoke. A lot. A lot.) 

If you are the right person and you are thrilled to join TheFork don’t miss this chance and apply.. we are waiting for you!

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

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The position requires fluency in Spanish since it will be the usual language to train and implement the products within the Spanish Market