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B2B Sales Trainer & Account Manager

Milan

 

Join our Movement and Champion Restaurant Culture! 💚

 

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

 

What You Will Do

In your role, you will be a key partner to our restaurants, fostering strong relationships and driving their success with TheFork.

Please note: This role is designed with an evolving scope. You will initially join as a B2B Sales Trainer, with the opportunity to transition into an Account Manager role over time. This dynamic path requires a high degree of flexibility, adaptability, and resilience as your responsibilities grow and shift in line with business needs.

 

Your responsibilities will include:

 

  • Onboard and empower TheFork Partners on TheFork Manager, our industry-leading electronic reservation book (ERB) for seamless restaurant booking management. You'll ensure they're not just using the software, but leveraging it daily to streamline operations and enhance their service.
  • Guide our Partners through their digital transformation, acting as a trusted advisor to help them maximize the benefits of TheFork Manager.
  • Proactively identify growth opportunities by engaging partners and demonstrating the value of upgrading their ERB, and have as well strong focus on activating yield management tools and commercial levers that help optimize occupancy and revenue, significantly impacting their business.
  • Develop and maintain strong, lasting relationships with our partners, understanding their evolving needs and anticipating opportunities for further collaboration and success.
  • Deliver ongoing strategic training and support on TheFork Manager, initiating refresher sessions as needed to ensure continuous optimization and partner proficiency.
  • Champion partner satisfaction throughout the onboarding process and beyond, ensuring a consistently excellent experience. You'll also gather valuable feedback from the field to collaborate with our Product Team and drive continuous improvement of TheFork Manager.
  • Facilitate seamless internal communication, ensuring all relevant teams (Sales, Account Management, Marketing, etc.) are fully informed about the latest ERB releases and partner insights.
  • Continuously refine training techniques to ensure maximum effectiveness and partner engagement.
  • You will join an agile and dynamic team in a fast-moving, "scale-up" environment, reporting to the Head of Customer Product Success & Account Management
  • You will take part in an international organization that values strong execution, sharing, and growing together.



You Must Meet These Critical Qualifications

 

  • Experience working with CRM tools (e.g., Salesforce) to track partner interactions, and drive results
  • Proven track record of delivering against challenging targets in a fast-paced, goal-oriented environment
  • Sales experience
  • Strong communication skills with the ability to engage, persuade, and build trust with diverse stakeholders
  • Native-level Italian and fluency in English are mandatory
  • A true team player: passionate, open-minded, with a collaborative spirit and a touch of humor
  • High level of stamina, resilience, and flexibility: you thrive under pressure and adapt quickly to change
  • Previous experience in a SaaS company or tech-driven environment is a strong plus
  • You are highly comfortable with phone-based sales-engaging with clients over the phone is a core part of your daily routine and a key driver of your success.

 

You Can Impress With These Additions

 

  • Previous experience in similar roles
  • Salesforce knowledge 



What we offer you:

 

😄 An awesome team 

🏠 A permanent contract (that can be useful in life) 

⚖️Flexible working environment (2 days home office per week +  up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Competitive fixed salary and bonus 

🍕 Lunch vouchers available for each working day (because yes, we like to try our best restaurants)  

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝 Highly inclusive working environment 

🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc 

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

🏥Health insurance 

👩‍🦽 Life & Disability Insurance at no cost to the employee

💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure 

🍴 Amazing offices with dining, coffee points and leisure area    

🎤 Team building events

 

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure  that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under  applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

 

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,  interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.

 

#LI-FF1

 

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