E-Commerce Coordinator

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce & lifestyle destination in the region, our e-commerce platforms provide an inspiring and seamless end-to-end customer experience through our own technology innovations. 

THE ICONIC Commercial team is data, product and trend orientated. Our Commercial team is customer obsessed and delivers the future of fashion through curating a customer centric platform of choice. 

The trade team at THE ICONIC play a vital role in transforming buying and planning priorities into a seamless and cohesive promotional strategy by balancing a commercial and customer lens, they make data-driven decisions to ensure our promotional plans are executed to achieve business objectives. 

As the E-Commerce Coordinator you will report to the Head of E-Commerce. You play an important role in driving sales and improving customer engagement through targeted marketing efforts. By analyzing market trends and developing effective strategies, you ensure THE ICONIC stays competitive and achieves sales goals. 

About the role:

• Execute Promotions: Implement online promotional activities based on inputs from various parts of the business, using multiple IT systems.
• Merchandising Expertise: Support the merchandising of products online, ensuring customers can easily navigate to the right products.
• Data Analysis & Reporting: Compile key metrics, produce reports, and analyze data for quality control and reconciliation.
• Quality Control: Perform rigorous quality checks for online promotions to ensure all products, pricing, and customer-facing content are accurate.
• Customer Support: Assist with customer service queries related to promotional activities and content on the website and app.
• Marketing Calendar: Support the planning and execution of activities outlined in the marketing calendar to align with business goals.
• Trade: Maintain accuracy of online promotional activities 
•  Analysis: Analyse & present key eCommerce metrics to make merchandising decisions and increase sales online.

About You:

• Attention to detail and ability to work with large volume of data 
• Microsoft Office Suite - particularly Excel
• Ability to Thrive in a Fast-Paced Environment
• Highly driven, passionate about online retail & quick to learn
• Strong problem solving & self-management skills with ability to prioritise deadlines
• Tertiary qualification in Business, Commerce, Digital Marketing or equivalent
• 1-2 years relevant experience with Retail or eCommerce desirable

Life at THE ICONIC

At THE ICONIC, we believe in doing things a little differently. Whether it's the way we work, our unstoppable growth mindset, or our dedication to sustainability—every ICONITE brings their own unique flair, and we have an absolute blast along the way! People are our greatest asset, and our ICONITE experience is all about empowering you to be your best self—while having a ton of fun doing it!

Here’s a taste of what life at THE ICONIC looks like:

🌟 Flex Your Way – Hybrid working options so you can slay your day wherever works best for you!

🧠 Learning Collective – From learning days to hackathons, we’re all about leveling up our skills together!

👨‍👩‍👧‍👦 Parents at THE ICONIC – Parental leave and an extra day off for your Child's first day at school, because those moments matter.

🎂 Birthday Bliss – Celebrate YOU with a paid day off and an ICONIC voucher to spoil yourself!

🛍️ Style Game Strong – Our Iconic staff discounts and exclusive sample sales will keep your wardrobe on point at all times

💪 Wellness – Access to discounted gym memberships and wellbeing programs because a healthy you is a happy you!

💛 People First – We’ve got your back (and your family's!) with our Employee Assistance Program.

🌍 Do Good, Feel Good – Give back through volunteer days with our Charity Partner, Thread Together, and make a difference in society and the environment.

👯‍♀️ Refer a Friend, Reap the Rewards – Score big with our referral program when your recommended friends join the ICONITE crew!

We are committed to making it easy for everyone to apply. If you require accessibility support or any adjustments during the recruitment process, please send an email to talent.attraction@theiconic.com.au

If you’re ready to take your eCommerce skills to the next level, we’d love to hear from you! Apply now and be part of the exciting journey at THE ICONIC